---
sourceDocument: Australia Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/platform-security

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Dedicated instances

# Service provider reference architecture for dedicated instances {#ariaid-title1}

* Release version: Australia
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Service provider (SP) customers can access SP services by using a portal to a dedicated instance. SPs use these dedicated instances to manage their service delivery.

## Dedicated instances {#bp-sp-reference-arch-dedicated__section_fcl_fmf_rhb}

Refer to the following image about dedicated instances.

## Attributes {#bp-sp-reference-arch-dedicated__section_st4_pcm_rhb}

* Dedicated instances require that you have separate administration and dedicated teams. You need multiple licenses for the administrators and developers who log in to multiple instances.
* Each instance has a finite number of requesters and fulfillers. When you get a new customer, you must procure an instance that is based on the size and scale of your customer's company.
{#bp-sp-reference-arch-dedicated__ul_agd_jbm_rhb}

## Shared instance {#bp-sp-reference-arch-dedicated__section_lh4_zdm_rhb}

Figure 1. Dedicated vs. shared instance  
Figure 2. SP reference architecture comparison