---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Using Sidebar

# Using Sidebar {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can create a Sidebar discussion for a task-based or interaction record or as a standalone conversation. Sidebar discussions for a task-based or interaction record can be created from a configurable workspace or a Next Experience Core UI record page.

To create a Sidebar discussion for a task-based or interaction record, see [Create a Sidebar discussion for a record](https://www.servicenow.com/docs/WOf0Pu2YL1u_Rtd1K682WA "Collaborate with others by creating a Sidebar discussion for a task or interaction record. These discussions can be created from a Next Experience page or Core UI record page."). To create a standalone Sidebar conversation, see [Create a standalone Sidebar discussion](https://www.servicenow.com/docs/dmCFy0e_wfc0nsGLDEq~Jg "Create a standalone Sidebar discussion that is not tied to a specific record.").

## Navigating the chat window resizing options and controls toolbar {#using-sidebar__section_m1x_rkp_s2c}

After selecting the chat widget button, the floating chat window opens and replaces the chat button. You can move the chat window by selecting the header and dragging the chat window to the desired location. You can resize the chat
window by using the window's edges to resize to your desired size or use the toolbar icons. The following list details the chat window adjustment icons:

* ![Expand icon.](): Selecting the expand icon ![Expand icon.]() expands the chat into a 90% screen-size window. The 90% screen-size window can't be resized or moved. Selecting outside of the 90% screen-size chat window resizes the chat back into the floating window.
* ![Pinned right-hand side icon.](): Selecting the pin icon ![Pinned right-hand side icon.]() pins the chat to the side of the browser but you can still resize this window to fill half the browser, if desired. When you duplicate a browser tab, open a new tab, or use the browser back button, the chat window state persists as long as you have not minimized the chat.  
  Important:  
  By default, pinning a chat window is enabled for Service Portal. For all other portals, an admin needs to create a system property to enable pinning a chat window. For more information, see [ServiceNow Otto for Virtual Agent system properties](https://www.servicenow.com/docs/Qg35a0mS1rXI9px8JLtXhw "Use system properties to customize your assistant. Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property [sys_properties] table. Legacy refers to the standard or enhanced chat experience. Premium refers to the premium chat experience.").
* ![Down-arrow minimize icon.](): Selecting the down arrow ![Down-arrow minimize icon.]() minimizes the chat and the chat widget button reappears.

{#using-sidebar__ul_mfc_nwl_y2c} Figure 1. Example of a 90% screen-size window Figure 2. Example of a pinned chat