---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Using Virtual Agent with a live agent

# Using Virtual Agent with a live agent {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Sometimes a conversation requires human intervention. When this occurs, you can transfer
the user to a live agent in Agent Chat.
* **[Transferring Virtual Agent conversations to a live agent](https://www.servicenow.com/docs/GR~ONlkS9rG_yxLU8ia8Uw)**   
  Manage live chat support, including the chat support interface used when a Virtual Agent conversation is transferred to a live agent.
* **[Closing Virtual Agent and Agent Chat conversations](https://www.servicenow.com/docs/~zT831sNdwuP_M6rpp2IrQ)**   
  Virtual Agent and Agent Chat conversations that are abandoned by requesters remain open until they are automatically closed by the scheduled job, Time Out Abandoned VA Conversations. This job runs hourly each day.