---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrating Virtual Agent with Voice channels

# Integrating Virtual Agent with Voice channels {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable users to run voice-based Virtual Agent bot conversations by integrating with supported third-party Contact Center applications and voice-assistant-based applications. Use the Conversational Integration apps that are available from the ServiceNow® Store to configure these voice-based apps for your ServiceNow instance.

Conversational IVR (Interactive Voice Response) integrates third-party Contact Center applications with your ServiceNow instance. This enables users to have voice-based conversations with your Virtual Agent.

The Virtual Agent integration with voice assistant applications enables interactions with touch or speak commands. For more information, see [Conversational Integration with Alexa](https://www.servicenow.com/docs/~aXvPuSja108CMu7KTjD7Q "Use the Conversational Integration with Alexa application to empower customers to engage with your business using their Alexa devices. The application connects a requester with a Virtual Agent using your company's Alexa account.")
* **[Conversational IVR with Amazon Connect](https://www.servicenow.com/docs/a5yoODB0bvLKoHSkBeT3rQ)**   
  Use Conversational IVR with Amazon Connect to enable Conversational Interactive Voice Response (IVR) on your instance. Users will be able to conduct conversations with a bot via the phone channel, powered by ServiceNow Virtual Agent.
* **[Conversational Integration with Alexa](https://www.servicenow.com/docs/~aXvPuSja108CMu7KTjD7Q)**   
  Use the Conversational Integration with Alexa application to empower customers to engage with your business using their Alexa devices. The application connects a requester with a Virtual Agent using your company's Alexa account.