---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Plugins

# Plugins for Conversational Integration with Microsoft Teams {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Glide Virtual Agent \[com.glide.cs.chatbot\] plugin, the Conversational Integration with Microsoft Teams \[sn_va_teams\] plugin, and verify its additional
plugins to enable other features for conversation design.
You must have either the virtual_agent_admin or admin role and the external_app_install_admin role to activate these additional plugins. For details, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=australia&pubname=australia-platform-administration&ft:locale=en-US).  
Note:  
Ensure that you perform the following steps before verifying the activation of additional plugins required for Microsoft Teams.

* Install the Glide Virtual Agent \[com.glide.cs.chatbot\] plugin.For more information about activating the Glide Virtual Agent plugin, see [Activate Virtual Agent](https://www.servicenow.com/docs/iHQqAdaZ~cGRC~LNtZQF~g "You can activate the Glide Virtual Agent plugin (com.glide.cs.chatbot) if you have the admin role. This plugin automatically activates other necessary plugins if they are not already active.").

* Download the Conversational Integration with Microsoft Teams app from the ServiceNow® Store.

  For more information about downloading the app, Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).
* Install the Conversational Integration with Microsoft Teams \[sn_va_teams\] plugin in your ServiceNow instance.

  For more information about installing Conversational Integration with Microsoft Teams, see [Install Conversational Integration with Microsoft Teams](https://www.servicenow.com/docs/0N~oSWJvqRkaeU_VpjObsQ "You can install the Microsoft Teams (sn_va_teams) application to integrate with Now Virtual Agent if you have the admin role.").
{#addtional-plugins-msteams__ul_jkl_ywl_htb}  
Verify the following plugins for Conversational Integration with Microsoft Teams.

* Microsoft Teams Graph Spoke \[sn_msteams_ahv2\]: Plugin is auto installed as part of \[sn_va_teams\]. In your ServiceNow instance, navigate to Allsys_plugins.list and search for \[sn_msteams_ahv2\] to locate the plugin. If it hasn't been installed, you might have to request from the ServiceNow Store first and install the plugin in your ServiceNow instance.
* MS Teams - App Core \[com.snc.msteams.app.core\]: Plugin is auto installed as part of \[sn_va_teams\]. In your ServiceNow instance, navigate to Allsys_plugins.list and search for \[com.snc.msteams.app.core\] to locate the plugin. If the plugin is installed, you are all set to move forward. If it was not installed, reach out to Customer Service and Support.
{#addtional-plugins-msteams__ul_fjl_fyl_htb}

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