---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Image bot response control

# Image bot response control {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Image bot response control

The Image bot response control in Virtual Agent topics allows ServiceNow customers to upload and display images from URL links within chatbot conversations.
This feature enhances user interactions by embedding visual content in the bot chat bubbles, with image sizing controlled by the aspect ratio.
Show full answer Show less  

## Key Features

* **Node Name:** Identifies the Image bot response control node within the topic flow for clear management.
* **Image URL Link:** Enables inclusion of images via direct URL, data pills, scripts, or by uploading images directly to the server. Uploaded images are stored in the Images \[sysdbimage\] table and included in update sets, making them reusable across production and non-production instances.
* **Dynamic URL Generation:** Uploaded images generate dynamic URLs with the instance name prefixed, ensuring correct referencing. URLs can be modified or deleted without removing the image from the server.
* **Image Alt Text:** Supports accessibility by allowing alternative text input via text fields, data pills, or scripts.
* **Conditional Display:** Includes advanced options to conditionally show or hide the image node based on no-code conditions or low-code scripts, ensuring contextual relevance within conversations.
* **Channel Support:** The control supports multiple communication channels, including Microsoft Teams, Slack, SMS Twilio, WhatsApp, and Google Chat. Customers should consider channel-specific constraints such as file size limits based on channel documentation.

## Practical Use and Benefits

By integrating images into Virtual Agent conversations, customers can create richer, more engaging user experiences. The ability to upload and manage images centrally and reuse them across instances streamlines content management. Accessibility features ensure compliance with standards, and conditional visibility supports dynamic conversation flows.

Channel compatibility means customers can leverage this feature across popular messaging platforms, with awareness of any size or format restrictions for optimal performance.  
Use the Image bot response control in a Virtual Agent topic to upload and display an image from a URL link. The image aspect ratio determines how the image is sized in the bot chat bubble.

## Image bot response control properties {#va-image-output__section_ysk_l2r_sdb}

{#va-image-output__table_il2_n2r_sdb__entry__2}

| Property | Description |
|-|-|
| Node name | Name that identifies this Image bot response control node in the topic flow. |
| Image URL link | The URL link to an image file you want to include in the conversation. To set a value, do one of the following: * Specify the image URL by using the text field, data pill, or script. * Upload an image by clicking Upload Image. {#va-image-output__ul_nw5_z1v_fpb} If you upload an image, then the selected image is uploaded to the server and is stored in the Images \[sys_db_image\] table and in the update sets. When the image is stored in the Images table and the update sets, then you can use the image in a production or non-production instance, as needed. After the image is uploaded, the URL link is included in theResponse Properties sheet: Click the link to view the image. The URL is generated dynamically. The name of the instance is inserted at the front of the URL path. You can change or delete the link to the image. If you delete the link on this property sheet, only the reference to the URL is deleted. The image remains on the server for future use. |
| Image alt text | Alternative, screen-readable text included for accessibility. This text is used along with the image. Enter the text using the text field, data pill, or script. For more information about using data pills or scripts, see [Assistant Designer controls](https://www.servicenow.com/docs/GFhqH2CiZmVKxNteF9zhhQ "A Virtual Agent topic consists of a collection of controls within a topic flow. Use these controls to collect, process, and present information to your users. Controls can also read, create, and update records on your instance."). |
| Advanced ||
| Hide this node ||
| Conditionally show this node if | No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true. |
[ ]

{#va-image-output__table_il2_n2r_sdb}

## Channel support {#va-image-output__section_e4v_ttx_rsb}

{#va-image-output__table_b3l_5tx_rsb__entry__3}

| Channel | Support | Constraints |
|-|-|-|
| Microsoft Teams | Supported | None |
| Slack | Supported | For details about the maximum image size allowed, check the Slack documentation. |
| SMS Twilio | Supported | File size limits may vary. For Twilio limitations, check their [Accepted Content Types for Media](https://www.twilio.com/docs/sms/accepted-mime-types). |
| WhatsApp | Supported | File size limits may vary. For details, see the WhatsApp documentation. |
| Google Chat | Supported | None |
[Table 1. Channel support for the Image bot response control]

{#va-image-output__table_b3l_5tx_rsb}

## Example Image bot response control {#va-image-output__section_pww_tm4_hsb}

Note:  
Asset library controls may display and function differently in other channels.  
{#va-image-output__table_f1f_v2p_xdb__entry__2}

| Response properties | Image bot response output |
|-|-|
| Figure 1. Image bot response control basic properties | Figure 2. Web UI Image bot response output |
| Figure 1. Image bot response control basic properties | Figure 3. ServiceNow mobile Image bot response output |
[ ]

{#va-image-output__table_f1f_v2p_xdb}