---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Enable Virtual Agent notifications

# Enable Virtual Agent notifications {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable Virtual Agent notifications so that your end users can receive
notifications in supported Virtual Agent channels.

## Before you begin

Role required: virtual_agent_admin or admin

## Procedure

Enable notifications for your users in the appropriate channel:  
{#enable-va-notifications__table_zgd_scv_bdc__entry__2}

| Channel | Description |
|-|-|
| Enhanced chat | The sn_nowassist_va.nass_notification_enabled system property defaults to <kbd class="ph userinput">true</kbd> in System Properties (sys_properties.list). This property enables Virtual Agent notifications to appear to users within the enhanced chat. For more information on setting up Virtual Agent notifications, see [Configure a delivery channel for Virtual Agent notification](https://www.servicenow.com/docs/ClSwGIzKbxx3ewzybbuPJA "Configure a delivery channel for Virtual Agent notifications by specifying the messaging channel information to send notifications to users."). |
| Chat widget (mweb) | 1. Navigate to AllConversational InterfacesSettings. 2. Select Virtual Agent. 3. Under Notifications, slide the Use notifications toggle switch to enable notifications. {#enable-va-notifications__ol_ahd_scv_bdc} Note: You can also change the notification text color and background in chat branding configurations. For details, see [Set up your Virtual Agent bot's branding](https://www.servicenow.com/docs/NANnBL80v7s~nlYJSqgwQw "Create different Virtual Agent branding configurations for the various organizations that use your instance. These configurations apply to the web-based chat and mobile clients only."). |
| Custom chat integration | 1. Navigate to All and in the filter navigator, enter <kbd class="ph userinput">sys_cs_channel.list</kbd>. 2. In Messaging Channels, select the custom integration record to update. 3. Select Enable Notifications to activate notifications. 4. Select Update. {#enable-va-notifications__ol_ghd_scv_bdc} For more information on configuring custom chat integrations, see[Creating conversational custom chat integrations in Virtual Agent](https://www.servicenow.com/docs/rmlMH~ROxm6HjscsbgzblA "Conversational custom chat integration framework is a powerful framework consisting of scriptable APIs and configurations to bring the ServiceNow Virtual Agent to any conversational interface."). |
[ ]

{#enable-va-notifications__table_zgd_scv_bdc}  
Notifications are sent to recipients via the Virtual Agent bot in the channels that you enabled.

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