--- sourceDocument: Brazil ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Workflow editor # Workflow editor {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Workflow editor The Workflow Editor in ServiceNow is a user interface designed for creating and modifying workflows by arranging and connecting activities to automate processes. It allows users to manage multiple workflows, create custom activities, and utilize existing activities as data sources, enhancing process automation capabilities. Show full answer Show less Note that since the Zurich release, new customers no longer receive legacy workflows by default, as Workflow Studio has replaced legacy workflow functionality. While legacy workflows can still be created or edited by customers who upgraded from previous versions, ServiceNow strongly recommends using Workflow Studio for new automation content because only it receives ongoing feature enhancements. Users with the **workflowcreator** role can create workflows, while those with the **workflowadmin** role can create, modify, delete, and publish workflows. ## Access and Interface To open the Workflow Editor, navigate to **Workflow \> Workflow Editor**. It is recommended to use the Core UI for the best experience, as the Next Experience UI does not fully support the classic Workflow Editor. The editor opens to a Welcome screen displaying active, published workflows, with options to open existing workflows, create new ones, and access help resources. Filters allow you to view published workflows or those checked out to the current user. ## Workflow Canvas and Palette Once a workflow is opened or created, you interact with it on the workflow canvas, which provides a drawing surface to add activities and configure transitions. Activities and subflows can be dragged from the palette to the canvas to build or modify workflows. * **Canvas tabs:** Manage multiple workflows being edited. * **Title bar:** Shows workflow name and status (e.g., Checked out, Published) and offers controls for configuration, testing, and validation. * **Palette tabs:** Organize workflow activities into categories such as Workflows, Core, Packs (for orchestration activities), Custom, and Data sources (visible if orchestration plugin is installed). The default palette includes workflow activities and existing workflows available as subflows, enabling modular and reusable process design. ## Additional Notes If the Welcome page appearance differs from the Brazil release example, it may be due to prior customizations. You can update it by reverting the relevant UI page to the Brazil release version through System UI settings. The Workflow Editor supports keyboard navigation and accessibility features to accommodate users with disabilities. The Workflow Editor is an interface for creating and modifying workflows by arranging and connecting activities to drive processes. Important: As of the Zurich release, new customers no longer receive the legacy workflows created and published by ServiceNow, Inc.. All legacy workflow functionality has been replaced by Workflow Studio content. Only customers who upgraded from prior versions retain the ability to use and edit existing legacy workflows. While all customers retain the ability to create legacy workflows, you are strongly encouraged to instead use Workflow Studio to create process automation content. Only Workflow Studio will receive new features and enhancements. You can manage multiple workflows in the same screen, create custom workflow activities, and use existing activities as data sources. Users with the workflow_creator role can create workflows. Users with the workflow_admin role can create, modify, delete, and publish workflows. To open the Workflow Editor, navigate to WorkflowWorkflow Editor. For information about using the editor, see [Create a workflow](https://www.servicenow.com/docs/BfRwcc93XyZ2joCkheJBfQ "Automate a multi-step process by creating a workflow with the Workflow Editor."). Warning: The Next Experience UI does not fully support the classic Workflow Editor. For the best UI experience, use the Core UI instead. ## Welcome screen {#workflow-editor__wf-welcome-screen} The editor opens with the Welcome page, which displays a list of active, published workflows. From this tab, you can open existing workflows, create new workflows, and open help resources related to workflow. ![Number 1 icon]()List display filters : Published: Click to view list of published workflows : Checked Out: Click to view list of workflows checked out to current user : Help: Click to view links to help resources for workflow ![Number 2 icon]()New Workflow button : Click to create a new workflow ![Number 3 icon]()Palette tabs : Workflows: Workflow activities and workflows you can use as subflows. : Core: Available workflow activities appropriate for the selected workflow. Contents can include activities provided by the base system and those purchased with orchestration. : Packs: Orchestration activity packs downloaded from the ServiceNow® App Store, organized by vendor and scope. Custom activities and workflows that you scope also appear as packs. Only visible if the orchestration plugin is installed. : Custom: Orchestration custom activities available. Only visible if the orchestration plugin is installed. : Data: Activities in the current workflow that output data. You can use these activities as data sources for other activities. Only visible if the orchestration plugin is installed. Note: If your workflow welcome page does not look like this example, you may have customized the workflow welcome page before upgrading to Brazil. You can update the workflow welcome page to the latest version by editing the [UI pages](https://www.servicenow.com/docs/access?context=r_UIPages&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) . Navigate to System UIUI PagesWorkflow Editor welcome. In the UI page record for workflow_editor_welcome, scroll to the Versions related list. Select the row for the version corresponding to the upgrade to Brazil, right-click and select Revert to this version. ## Workflow canvas After you open or create a new workflow, the system displays the workflow canvas. On the canvas you interact with the Workflow Editor through several different elements: the canvas itself, the canvas tabs, the title bar, the palette, and the palette tabs. The drawing canvas is where you add activities and configure transitions for checked out workflows. Add an activity by dragging it from the palette to the workflow in the canvas. For more information, see [Create a workflow](https://www.servicenow.com/docs/BfRwcc93XyZ2joCkheJBfQ "Automate a multi-step process by creating a workflow with the Workflow Editor."). * Canvas tabs: Contains tabs for accessing workflows being edited or created. * Title bar: Displays the workflow name and status. Provides a menu and controls for configuring, testing, and validating workflows. * Canvas: Provides the working surface for creating new workflows or editing existing ones. * Palette tabs: Contains tabs for accessing activities being edited or created. * Palette: Contains all available workflow activities and existing workflows you can use as subflows. Drag activities and subflows to the canvas to create new workflows or edit existing ones. {#workflow-editor__ul_gvn_bnw_kr} Figure 1. Workflow user interface * **[Workflow palette](https://www.servicenow.com/docs/7nIj97KWAiOfLe6t1i1KlA)** The default workflow palette contains workflow activities and existing workflows you can use as subflows. * **[Workflow editor title bar](https://www.servicenow.com/docs/cJj28uaIps3xdwAdMB0pLw)** When a workflow is opened in the canvas, the title bar displays the workflow title and the workflow status in italics. Possible states are Checked out by \ and Published. * **[Workflow editor keyboard navigation](https://www.servicenow.com/docs/bjYT4TiG05AdP8L08HMIYg)** The platform includes accessibility features that makes the interface accessible to users with disabilities. *[\>]: and then