--- sourceDocument: Brazil ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Observability-Dynatrace # Service Graph Connector for Observability - Dynatrace {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Graph Connector for Observability - Dynatrace The Service Graph Connector for Observability - Dynatrace enables ServiceNow customers to ingest configuration item (CI) data, events, metrics, and logs from Dynatrace directly into their ServiceNow instance. This integration supports Dynatrace Classic environments (using v1/v2 APIs) for self-hosted or legacy SaaS deployments. For customers using the latest Dynatrace 3rd-generation SaaS platform, a separate connector named Service Graph Connector for Observability - Dynatrace SaaS is required. Show full answer Show less It is important to note that the ServiceNow-provided connector differs from the Dynatrace-provided Service Graph Connector for Dynatrace. ## Supported Versions * **Dynatrace:** Minimum supported version is Dynatrace SaaS version 1.284. * **ServiceNow:** Supported versions include Yokohama, Zurich, and Australia releases. ## Upgrading Considerations Before upgrading to version 1.10.0 or later of the Service Graph Connector for Observability - Dynatrace, it is critical to disable reconciliation rules for tables extending the Application \[cmdbciappl\] table. This prevents conflicts where other discovery sources might be blocked from updating those tables. Guidance is available in the Now Support Knowledge Base article KB1649455. ## Configuration and Management Customers should configure the connector connection using the SGC Central view accessible from the Service Graph Workspace or CMDB Workspace. This interface allows discovery, installation, lifecycle management, editing, monitoring, and debugging of connections. The previously available guided setup method is planned for deprecation and is not recommended unless configuration issues arise. ## Monitoring Integrations The Integration Commons for CMDB Store app offers a centralized dashboard for monitoring the status, processing results, and errors of all installed integrations, including Dynatrace. Users can filter views by integration, time period, or specific runs to gain insight into integration performance and troubleshoot issues effectively. ## Additional Resources * Introduction to Service Graph Connector for Observability - Dynatrace article on the ServiceNow Community. * Configuration guidance for the Dynatrace Service Graph Connector on the ServiceNow Community. * Related concepts such as Service Graph Connectors and specific connector properties. This connector streamlines the ingestion of Dynatrace observability data into ServiceNow, enhancing visibility and operational workflows for IT service management and monitoring teams. Proper configuration and monitoring ensure efficient integration and maintain CMDB data integrity. Use the Service Graph Connector for Observability - Dynatrace to ingest CI data, events, metrics, and logs from Dynatrace into your ServiceNow instance. Important: The Service Graph Connector for Observability - Dynatrace supports Dynatrace Classic (v1/v2 APIs) and is intended for Dynatrace managed (self‑hosted) or legacy SaaS environments. If you're using or upgrading to the latest Dynatrace 3rd-generation SaaS platform, you should use the new Service Graph Connector for Observability - Dynatrace SaaS. The Service Graph Connector for Observability - Dynatrace provided by ServiceNow is different from the Service Graph Connector for Dynatrace provided by Dynatrace. ## Request apps on the Store {#cmdb-integration-dynatrace__id_lz5_rv1_p4b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#cmdb-integration-dynatrace__inline-send-to-store} ## Supported versions {#cmdb-integration-dynatrace__section_q4v_1fr_sqb} * Supported versions: * Minimum version supported: Dynatrace SaaS; Version 1.284 {#cmdb-integration-dynatrace__ul_e32_zrq_wtb} * Supported ServiceNow versions: * Yokohama * Zurich * Australia {#cmdb-integration-dynatrace__ul_wcy_zrq_wtb} {#cmdb-integration-dynatrace__ul_qc5_yrq_wtb} ## Important information for upgrading Service Graph Connector for Observability - Dynatrace {#cmdb-integration-dynatrace__section_uh4_jjt_zzb} Before upgrading the Service Graph Connector for Observability - Dynatrace to version 1.10.0 or later, disable the reconciliation rules for tables extending the Application \[cmdb_ci_appl\] table. See the [Reconciliation rules(ServiceNow, ServiceWatch) on multiple table like Apache web server stopping other discovery source to update fields on those tables \[KB1649455\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB1649455) article in the Now Support Knowledge Base. ## Configuring a connection for the connector {#cmdb-integration-dynatrace__section_cgw_3pf_32c} You can configure a connection for the connector by using the SGC Central view in the Service Graph Workspace or CMDB Workspace enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see [Configure Service Graph Connector for Observability - Dynatrace using SGC Central](https://www.servicenow.com/docs/2GNAb3skg6M3~3mhx1t_gw "Set up scheduled import jobs to pull in Dynatrace data into your Configuration Management Database (CMDB)."). Important: Unless there are configuration issues, use the SGC Central view in the Service Graph Workspace or CMDB Workspace to configure the connection for the connector, as the guided setup method is planned for deprecation. ## CMDB integrations dashboard {#cmdb-integration-dynatrace__section_ell_vcr_sqb} The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Dynatrace integrations in the CMDB Integrations Dashboard, see [Using the CMDB Integrations Dashboard](https://www.servicenow.com/docs/6UR2b9oa6teU8Ntvkupjzg#integration-commons-for-cmdb__section_fxg_lh4_blb). ## Additional resources {#cmdb-integration-dynatrace__section_zm3_mwk_jzb} * [Introduction to Service Graph Connector for Observability Dynatrace](https://www.servicenow.com/community/cmdb-blog/introduction-to-service-graph-connector-for-observability/ba-p/2275131) article on the ServiceNow Community site * [How do I configure the Dynatrace Service Graph Connector?](https://www.servicenow.com/community/architect-articles/dynatrace-service-graph-connector/ta-p/2619549) article on the ServiceNow Community site {#cmdb-integration-dynatrace__ul_kj4_5wk_jzb} **Related concepts** * [Service Graph Connectors](https://www.servicenow.com/docs/fk0ID7vBvYSz3Nsp9W_hnA "You can use a Service Graph Connector to import and integrate third-party data into CMDB and non-CMDB tables.") **Related reference** * [Service Graph Connector for Observability - Dynatrace properties](https://www.servicenow.com/docs/XBz64Oh4dTZmcj51iYEjGw "Service Graph Connector for Observability - Dynatrace properties control the behavior of the connector.")