---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/servicenow-platform

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Set up Notify with On-Call Scheduling

# Set up Notify with On-Call Scheduling {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can configure on-call scheduling to use Notify functionality to send SMS alerts
and assign users to tasks based on the SMS responses.

## Before you begin

Ensure that the Notify and On-Call Scheduling plugins on
your instance are activated.

Role required: notify_view, or notify_setup_admin

## About this task

Set up Notify with On-Call Scheduling for the first time or
migrate from On-Call Scheduling with NotifyNow.

## Procedure

1. Navigate to AllNotifyNumbers.
2. Select the phone number you want to use to send and receive on-call scheduling messages.
3. In the Notify group field, select the On-Call Group.  
   The On-Call Group is configured with the on-call workflows: On-Call: Check Assignment Responseand On-Call: Assign by Acknowledgement Voice by default.
4. Navigate to WorkflowWorkflow Editor.
5. Select the On-Call: Assign by Acknowledgement workflow.
6. Click the workflow menu icon in the title bar and select Copy to copy the On-Call: Assign by Acknowledgement per rota workflow.  
   Save the copied workflow under a different name than what it is named by default.  
   Note:  
   You must avoid modifying default workflows and instead choose to copy and then modify the required workflow.
7. Select a Send SMS activity.
8. In the To (script) field, modify the getRecipientsAndNumberToSendFrom() to use the correct value from getNotifyNumber() notify number's sys ID.
9. Close the Workflow Editor
10. Navigate to On-Call SchedulingTrigger Rules.
11. Select a trigger rule that launches an assignment workflow
12. In the Trigger action field, select Workflow.
13. In the Trigger workflow field, select the On-call: Assign by Acknowledgement workflow.
14. Click Update.
15. Repeat the previous 3 steps for each assignment trigger rule.  
    Each time the conditions for one of these trigger rules is met, the On-call: Assign by Acknowledgement workflow runs.
**Related concepts**   

* [Controlling the on-call communication channel with Notify](https://www.servicenow.com/docs/NyFhE3AxfYQ1oW3vbfW84g "Configure On-Call Scheduling with Notify to always use a user's preferred communication channel.")  
**Related tasks**   

* [Call a user from the WebRTC UI](https://www.servicenow.com/docs/pRTj9Gti8DPMLlitpC9Qbg "Make outbound calls and receive a voice call in the browser through the WebRTC interface from On-Call Schedules landing page, Roster and Escalation Details dialog box and on-call calendar.")  
**Related reference**   

* [Key differences between on-call scheduling with NotifyNow and with Notify](https://www.servicenow.com/docs/RZ07BU5xK_X0j_16YqlIWQ "There are key differences between on-call scheduling with NotifyNow and on-call scheduling with Notify.")
* [Workflow editor title bar](https://www.servicenow.com/docs/9wnhUKSQ8i2589ltq_9QRw "When a workflow is opened in the canvas, the title bar displays the workflow title and the workflow status in italics. Possible states are Checked out by <name> and Published.")

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