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sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/source-to-pay-operations

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ft:locale :

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ft:publication_title :

    - Australia Finance and Supply Chain

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---

# Sourcing and Procurement Operations

# Sourcing and Procurement Operations {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ServiceNow Sourcing and Procurement Operations (SPO) is an AI-assisted procurement tool. Employees can use it to shop for the goods and services they need at work.
This video provides a visual overview of Sourcing and Procurement Operations and its key capabilities.

Figure 1. SPO value proposition

Provide a seamless procurement experience with:

|-|-|-|
| [ServiceNow Otto for SPOLearn more about ServiceNow Otto for SPO.](https://www.servicenow.com/docs/VcO69sGY8lD6Q80B2nFKJQ "ServiceNow Otto for Sourcing and Procurement Operations (SPO) provides conversational AI assistance for procurement tasks. You can summarize records, draft emails, categorize purchases, analyze supplier messages, submit requests through conversation, and upload documents for processing.") | [ExploreLearn how SPO can help you with its key features and benefits.](https://www.servicenow.com/docs/jy2MfzxFDPeCwsp48G~RRQ "Learn about the benefits and capabilities of Sourcing and Procurement Operations (SPO).") | [Configure Plan and configure SPO to meet your specific needs.](https://www.servicenow.com/docs/oB3XuIermJIOIFIh5olYvg "Plan and configure your implementation for Sourcing and Procurement Operations.") |
| [Integrate Extend SPO capabilities by integrating with other applications.](https://www.servicenow.com/docs/hZWF~vWCY1iarimGHv9rhw "Extend the capabilities of Sourcing and Procurement Operations and connect with other departments by integrating with other applications.") | [Use See how employees can use SPO to self-service requests, and source or purchase products and services. Also learn how procurement specialists can use SPO to work on various procurement objects.](https://www.servicenow.com/docs/rk4HzL8Y7YkMhooSpOxa0w "Employees, shoppers, or requesters can use Sourcing and Procurement Operations to self-service requests, and source or purchase products and services through the procurement organization. Procurement specialists and sourcing managers can use Sourcing and Procurement Operations to work on various procurement objects such as purchase requisitions, sourcing requests, negotiations, procurement requests, cases, and more.") | [Reference Get additional information about SPO, including lists, forms, rules, components, parameters, roles, and personas.](https://www.servicenow.com/docs/0Mu2dcECkVBGxzs~Q_OhGQ "Reference topics provide additional information about Sourcing and Procurement Operations, including lists, forms, rules, components, parameters, roles, and personas.") |
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## Helpful resources {#psm-overview__section_helpful_resources}

Here are some additional ServiceNow resources that can help you:

Release Notes
:   Learn more about what's new and changed. See the [Sourcing and Procurement Operations release notes](https://www.servicenow.com/docs/access?context=sourcing-procurement-operations-rn&version=australia&pubname=australia-release-notes&ft:locale=en-US).

ServiceNow University
:   Access real-time courses, self-paced training, and career resources, such as [SPO Implementation Essentials](https://learning.servicenow.com/lxp/en/source-to-pay-operations/sourcing-and-procurement-operations-spo?id=learning_course_prev&course_id=1ce4440197d2de145b0b7ec11153afb5) and more, from [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow).

Best Practices
:   Explore the Best Practices content library to access resources and proven guidance that help accelerate the implementation and deployment of Sourcing and Procurement Operations features at [Best Practices](https://mynow.servicenow.com/now/best-practices/collections/sourcetopay-operations-best-practices).

YouTube
:   Learn more about the value that you can add to your business with the Source-to-Pay suite. Watch [Multiply the value of your ServiceNow platform with Source-to-Pay workflows](https://www.youtube.com/watch?v=crQtfrCR6DY) on YouTube.

ServiceNow Community
:   Connect with other Sourcing and Procurement Operations users at [ServiceNow Community](https://www.servicenow.com/community/source-to-pay-operations/ct-p/source-2-pay-operations).