---
sourceDocument: Xanadu Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/conversational-interfaces

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configuring Now Assist in Virtual Agent

# Configuring Now Assist in Virtual Agent {#ariaid-title1}

* Release version: Xanadu
* 
* Updated April 21, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Now Assist in Virtual Agent to provide a content-driven and search-driven generative AI experience for users.

## Before you begin

An admin can configure Now Assist in Virtual Agent assistants and the default Now Assist panel assistants (Platform and Developer).  
Note:  
The procedures in this admin guided setup show steps for configuring Now Assist in Virtual Agent assistants. Options may differ if you're configuring a Now Assist panel assistant.

If multiple Now Assist in Virtual Agent assistants are created, users can chat simultaneously with multiple assistants. Conversations are independent from each other.  
Assistants are accessed from three different entry points: {#configure-now-assist-va__table_b1j_2hm_w2c__entry__2}

| Entry point | Accessing assistants |
|-|-|
| AllConversational InterfacesAssistants | See Procedure 1 [Create an assistant](https://www.servicenow.com/docs/Ks~ZcI8M2eNK1iUsd9wuNQ "Manage the performance of an existing LLM Virtual Agent that was created with Now Assist or create an assistant.") to set up your assistant. |
| AllNow Assist AdminNow Assist SkillsPlatform | Select the Set up Now Assist in Virtual Agent link. Figure 1. Now Assist Admin console \> Platform view |
| AllNow Assist AdminNow Assist ExperiencesNow Assist panel | Select the Manage Assistants link. Figure 2. Manage assistants from the Now Assist panel |
[Table 1. Entry points to configure or turn an assistant on or off]

{#configure-now-assist-va__table_b1j_2hm_w2c}

Role required: virtual_agent_admin or admin

## About this task

Admins can configure more than one Now Assist in Virtual Agent assistant with this guided setup. A primary assistant can be linked to one or more secondary assistants. The linkage enables a primary assistant to use search sources from secondary
assistants, enhancing its functionality and efficiency. For more information on primary and secondary assistants, see [LLM assistants](https://www.servicenow.com/docs/qA8A0hXKDMaLlkQNPUWrCA "LLM assistants help with large language model (LLM) topic discovery. The Now Assist in Virtual Agent assistant is the default LLM assistant created during the Conversational Interfaces Assistants guided setup.").

Each assistant uses either standard chat or enhanced chat. Enhanced chat provides a conversational search experience that combines Now Assist in Virtual Agent chat with search results. For more information, see [Standard chat](https://www.servicenow.com/docs/Q3TP6LrJXoqo68_zAaN5yA "Now Assist in Virtual Agent standard chat is a conversational support experience within a static chat window.") and [Enhanced chat](https://www.servicenow.com/docs/k1BauifLspwV0pxsslrgoA "Now Assist in Virtual Agent enhanced chat is a conversational support experience within a dynamic window that also includes the ability to have multiple active conversations and superior search capabilities. Turning on enhanced chat's full-page experience further intertwines chat and search capabilities by redirecting you into a full-page chat after entering a query into a portal's search bar."). For a comparison of the two, see [Using Now Assist in Virtual Agent](https://www.servicenow.com/docs/2zUahAY~_OEirOE1B39vqg "Now Assist in Virtual Agent enhances the user experience by combining AI Search with generative AI chat skills. These skills can speed up issue resolution and reduce deflection to a live agent.").

## Procedure

1. [Create an assistant](https://www.servicenow.com/docs/Ks~ZcI8M2eNK1iUsd9wuNQ "Manage the performance of an existing LLM Virtual Agent that was created with Now Assist or create an assistant.").
2. [Assign Now Assist skills to an assistant](https://www.servicenow.com/docs/aEVE3zgweBAecWo5rOke8g "Turn on and assign Now Assist skills to your assistant.").
3. [Display your assistant on a portal or channel](https://www.servicenow.com/docs/EevDtJl9SWYOgKHrv0ge4A "Select at least one portal or integrate with your preferred messaging channels to display your assistant.").
4. [Add information sources to an assistant](https://www.servicenow.com/docs/hI7xpJw2XzEBFXEcUCrpnQ "Select the information that should be available to your assistant.").
5. [Brand an assistant](https://www.servicenow.com/docs/KHe8eF2dGmo7Rh3TvhMnuw "Decide how your Now Assist in Virtual Agent assistant should look by using the default branding or by creating a branding.").
6. [Manage an assistant chat experience](https://www.servicenow.com/docs/Q0_JYqW8TH5yWhYYTSWCjQ "Manage the chat experience of your Now Assist in Virtual Agent assistant. Define your greeting, closing, fallback messages, and streaming responses.").
7. [Review assistant settings](https://www.servicenow.com/docs/eoG22zQ2Ln3UJnfdWzCgOQ "Review your assistant settings and test your assistant.").
{#configure-now-assist-va__steps_ixr_qhz_y2c}

*[\>]: and then