---
sourceDocument: Xanadu Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/conversational-interfaces

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrate ServiceNow Virtual Agent with Microsoft Teams

# Integrate ServiceNow Virtual Agent with Microsoft Teams {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 15, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add the Now Virtual Agent bot to your ServiceNow
instance to integrate with Microsoft Teams.

## Before you begin

Ensure that you've installed the Conversational Integration with Microsoft Teams plugin (sn_va_teams) on your ServiceNow instance before adding any integrations.

Role required: admin  
Note:  
This activity requires the Application Administrator or Global Administrator roles, but only to accept one-time permissions for the application on behalf of the customer.

## Procedure

1. Navigate to AllConversational InterfacesSettings.
2. In General Settings under Channels and integrations, select View All.  
   The Channels and integrations page opens.
3. Under the Available Channels section in the Microsoft Teams tile, select Add Integrations.  
   Note:  
   The Add Integrations drop-down is available only after installing the Conversational Integration with Microsoft Teams plugin (sn_va_teams) on your ServiceNow instance.

   <br />

4. From the Add Integrations drop-down, select Integrate with ServiceNow Virtual Agent.
5. In the Microsoft Pick an account screen, select a Microsoft Teams account that you would like to use for the integration.  

6. Log in to the selected Microsoft Teams account.
7. In the ServiceNow Virtual Agent screen, select Accept to accept the permissions for the app.
8. If the selected tenant has already been assigned to Virtual Agent, you must first uninstall from the previously associated instance.  
   Note:  
   Starting from Tokyo release, if your Microsoft Teams tenant is already associated with another ServiceNow instance. If you intend to associate it with a new instance, then you're asked to contact the administrator to first uninstall it from the previously associated instance. For more information, see [Override Microsoft Teams integration](https://www.servicenow.com/docs/1749AtdEjwrL~SUjhONjNA "Override Virtual Agent integration with Microsoft Teams.").  

   <br />

   Installation starts in the background. After the installation completes, a message confirms that you successfully installed the Now Virtual Agent integration for Microsoft Teams.

   <br />

9. Select Go to Microsoft Teams to manage your Microsoft Teams app.
10. Select Continue to manage channels and integrations to manage the integration on your ServiceNow instance.  
    The Microsoft Teams application appears in the list of integrations.

## What to do next

If you would like to integrate your ServiceNow® instance with another Microsoft Teams bot, select the Add Integration for ServiceNow® Virtual Agent icon against the ServiceNow® Virtual Agent bot or select the Add integration drop-down on the Manage Microsoft Teams channel page.   

.

For more information, see [Manage the ServiceNow Virtual Agent integration with Microsoft Teams](https://www.servicenow.com/docs/kXTVz8a~tkREDkPOt0Yd1A "Manage your ServiceNow Virtual Agent bot branding and customize the bot messages in your ServiceNow instance after integration with Microsoft Teams.").

*[\>]: and then