---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add and configure the Portal FAQ widget

# Add and configure the Portal FAQ widget {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add the Portal FAQ widget to your portal and modify its data, presentation, and behavior. You can use the Portal FAQ widget to display a frequently asked questions list (FAQ) from a knowledge table on the portal.

## Before you begin

The UI Components for Customer Portals plugin must have been activated. For more information, see [Activate the UI Components for Customer Portals plugin](https://www.servicenow.com/docs/Pb0heiF4RROdFS2ew2xp6g "You can activate the UI Components for Customer Portals plugin (sn_ciwf_ui_cmpnt) to enable Configurable Portal widgets. The application installs related plugins if they are not already installed.").

If you have not already created the page to which you want to add the widget, see [Create a page for Configurable Portal widgets](https://www.servicenow.com/docs/A6NdZO9SGG4PFGM0QWgoJg "Create a page into which you can add Configurable Portal widgets.").

Role required: sp_admin or admin

## Procedure

1. Navigate to the AllService PortalService Portal Configuration.
2. Select Designer.
3. On the Service Portal Designer page, search for and select the page to which you want to add the widget.
4. Select the Widgets tab.
5. In the Layouts section, drag the Container layout onto the portal edit page.
6. On the container, add a set of columns by selecting the plus button (![Plus button]())
7. On the Widgets pane, in the Filter Widget field, enter <kbd class="ph userinput">Portal FAQ</kbd>.
8. Drag the widget onto the container.
9. In the Edit page, select the Portal FAQ widget.
10. Select the Pencil icon (![Pencil icon]()).
11. On the Instance form, fill in the fields.  
    For a description of the fields values, see [Portal FAQ widget instance options form](https://www.servicenow.com/docs/lMHnXEilAHhGZ4_7xAG4JQ "The instance options enable you to configure the Portal FAQ widget on a portal page.")
12. Select Save.

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