--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # HR Service Delivery for mobile # HR Service Delivery for mobile {#ariaid-title1} * Release version: Xanadu * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read The HR Service Delivery for mobile plugin enables employees to access HR Service Delivery features from their mobile devices. {#mobile-employee-experience-for-hr-service-delivery__now-mobile-hr-shortdesc} Employees can view HR requests, discover knowledge articles, request help, complete HR tasks, chat with a virtual agent, and more. ## View HR requests {#mobile-employee-experience-for-hr-service-delivery__section_cfy_lxt_c3b} Employees can view their HR requests from the Home tab by selecting My Requests. Note: If you're using the Now Mobile app with the Lifecycle Events for Enterprise \[com.sn_hr_lifecycle_ent\] plugin, hiring managers can track the onboarding progress of their new hires in a single and consolidated section. See [Hiring manager experience for new hire onboarding](https://www.servicenow.com/docs/bahjiFFAyjHZ8y68958bWA "If you're using the Now Mobile app with the Lifecycle Events for Enterprise [com.sn_hr_lifecycle_ent] plugin, hiring managers can track the onboarding progress of their new hires in a single and consolidated section.") for more information. ## Request help {#mobile-employee-experience-for-hr-service-delivery__section_rts_lcs_c3b} Employees can read knowledge articles and submit HR requests by navigating to the Help center tab and filtering by HR service. ## Complete HR tasks {#mobile-employee-experience-for-hr-service-delivery__section_ycc_mcs_c3b} Employees can view their HR requests from the Home tab by selecting My Tasks. Supported task types include: * HR tasks, such as signing electronic documents, uploading attachments, and watching videos. * Lifecycle event tasks, including upcoming activities and rescind activities. See [Lifecyle events for enterprise](https://www.servicenow.com/docs/Pg_zdugfJy7xp1FUFYXJcg "The Lifecyle events for enterprise application supports automation of onboarding and other employee lifecycle events.") for more information on lifecycle events. * Integration tasks, such as for the SuccessFactors, Docusign, or Adobe Acrobat Sign services. See [HR Integrations](https://www.servicenow.com/docs/4fyj9DOZUUraJR0SQqR~MA "Integrate HR Service Delivery with HR management systems to synchronize employee profiles, to-dos, and other data; background check systems to request background checks; e-signature systems to request electronic signatures; and more.") for more information on third-party integrations. * Content tasks. For more information, see [Employee to-dos page](https://www.servicenow.com/docs/ggb9kU6o7yXKFNkhzUYO3Q "Configure the tasks page for employees to view and complete all their tasks on a single page. You can configure the page by applying filters to show user approvals, content tasks, and more."). {#mobile-employee-experience-for-hr-service-delivery__ul_n4g_zlt_hcc} ## Chat with a virtual agent {#mobile-employee-experience-for-hr-service-delivery__section_tff_1br_23b} If enabled, employees can chat with a virtual agent. See [Enable Live Agent in the Now Mobile app](https://www.servicenow.com/docs/UVH42oc_JQpV9veP~3JFsA "Activate the Chat quick action to allow your users to ask for help from a virtual or live agent from the Now Mobile home page.") for configuration details. ## Activation information {#mobile-employee-experience-for-hr-service-delivery__section_jrl_bs5_thb} HR Service Delivery for mobile is automatically activated when you activate Case and Knowledge Management. If it is not activated, you can manually activate HR Service Delivery for mobile.{#mobile-employee-experience-for-hr-service-delivery__p_rs2_nfg_h1c} [Activate HR Service Delivery for mobile](https://www.servicenow.com/docs/sry3TlXflqtXl3lGktuHdw "Activate the HR Service Delivery for mobile plugin (sn_hr_mobile) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.") * **[Activate HR Service Delivery for mobile](https://www.servicenow.com/docs/sry3TlXflqtXl3lGktuHdw)** Activate the HR Service Delivery for mobile plugin (sn_hr_mobile) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. * **[Administer Now Mobile](https://www.servicenow.com/docs/Cnu_dxOaK5b0Ls1BWl3sxA)** Configure the Now Mobile experience for your employees to enable them to access features from Lifecycle Events, Journey designer, and Agent Chat in their mobile devices. * **[Hiring manager experience for new hire onboarding](https://www.servicenow.com/docs/bahjiFFAyjHZ8y68958bWA)** If you're using the Now Mobile app with the Lifecycle Events for Enterprise \[com.sn_hr_lifecycle_ent\] plugin, hiring managers can track the onboarding progress of their new hires in a single and consolidated section. * **[Journeys on Now Mobile](https://www.servicenow.com/docs/CZBJ_5S5169AVKUcWaga7Q)** Journeys are created in the ServiceNow® Journey designer application to help employees navigate multi-step transitions, such as onboarding, maternity leave, or an interdepartmental transfer. The Now Mobile application enables users to perform journey-related tasks from the convenience of their mobile device. **Related concepts** * [Now Mobile app](https://www.servicenow.com/docs/cDc9wa49lEAJ9lUoTja8Zg "Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.") * [Now Mobile experience for Employee Center](https://www.servicenow.com/docs/JZEqVq0qIgIHktC4uCMZIw "The Employee Center mobile capabilities enable employees to stay connected regardless of when, where, and how they are working.")