--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Configure team requests # Configure team requests {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Configure the type of team requests that you want to display on the Requests opened by your team widget in Manager Hub in Employee Center. ## Before you begin Role required: sn_mh.admin This allows managers to be informed of any support requests their team has, that they may want to be aware of, even if no specific approval or task has been assigned to them. In addition to the sn_mh.manager_hub_user role, the logged in manager must also have the required ACLs or roles to view certain team requests. For example, if there are any open requests related to HR cases, then the logged in manager must also have the sn_hr_core.case_reader role to view those requests. ## Procedure 1. Navigate to AllManager HubAdministrationTeam Requests Configurations. 2. Click New. 3. On the form, fill in the fields: {#configure-team-requests__table_urb_sxq_2tb__entry__2} | Field | Description | |-|-| | Table | Name of the table on which the conditions are applied. For example: Requested item | | Request type | Field of the table on which the conditions are applied. For example: cat_item This field can be used to group the requests and display ${request_type} in singular and multiple records labels. | | Request status | State of the request. | | User field | User to whom the request is placed. For example: Requested for | | Active | Option to activate or deactivate the team request configuration record. | | Display Details || | Action type | Type of action displayed against the team request on Manager Hub in Employee Center, such as URL or Email. | | URL | URL to be displayed against the team request on Manager Hub in Employee Center. | | Action icon | Display icon to be displayed against the team request on Manager Hub in Employee Center. | | Order | Order in which the team request configuration records are to be displayed on Manager Hub in Employee Center. The team request configuration record with the lowest order number appears first, and the team request configuration record with the highest order number appears last on the user interface. | | Single record display label | Text that must appear when a single request is displayed on Manager Hub in Employee Center. For example: ${employee_name} requested for ${request_type} Note: Use tokens in display labels to show dynamic variables to end users. Available tokens: ${employee_name}, ${request_type} | | Multiple record display label | Text that must appear when multiple requests are displayed on Manager Hub in Employee Center. For example: ${count} employee's requested for ${request_type} Note: Use tokens in display labels to show dynamic variables to end users. Available tokens: ${request_type}, ${count} | [Table 1. Team Requests Configuration form] {#configure-team-requests__table_urb_sxq_2tb} 4. Click Submit. {#configure-team-requests__steps_m1r_tyq_2tb} **Related tasks** * [RCA approvals for Manager Hub](https://www.servicenow.com/docs/5P4LGi8aSTUJF~OhdavtnA "After you install Manager Hub, you might encounter Restricted Caller Access (RCA) approval messages requesting for an update in the access request.") * [Activate a scheduled job](https://www.servicenow.com/docs/G6~o2p39vParCqf7J2~S8w "Activate and run the Add Manager Hub user role scheduled job to assign the Manager Hub user role to new people managers. When the scheduled job runs, it considers delta changes and assigns the Manager Hub user role to new managers only.") * [Configure important dates](https://www.servicenow.com/docs/HdrHkDdFwU10GTiXhcaupw "Configure important dates, such as employee leaves, employee birthdays, or anniversaries, that you want to display on the Upcoming team events widget in Manager Hub in Employee Center.") * [Configure team data](https://www.servicenow.com/docs/fIljO9tEJdqY556N3YW0Mg "Configure team data that you want to display on employee cards and modal in the Team members tab in Your team menu in in Employee Center. Team data configurations are required to support column configurations and filter configurations.") * [Configure team column data](https://www.servicenow.com/docs/R_utzRZPQnScA_9ysLP89A "Configure column titles that you want to display on the Team members tab in Your team menu in Employee Center. For example, configure a column title to denote the current status of an employee such as new hire, or on leave.") * [Configure team filters](https://www.servicenow.com/docs/k4EZHl1WqpNKlPhRQQXcFA "Configure team filters that you want to display on the Team members tab in Your team menu in Employee Center. For example, a team filter can be Employee Type, which in turn contains other filters such as position and location type.") * [Set up View as Direct Reports](https://www.servicenow.com/docs/DhjMvkGbixkHrM3rjdWOIA "Set up View as Direct reports to help managers guide their team members by viewing articles as seen by their direct reports on the Manager Hub.") * [Configure daily stats](https://www.servicenow.com/docs/hGP67Ig2HVIBttlZYFrrLg "Configure daily stats records that you want to display on the Manager Hub and Team members tabs in Your team menu in Employee Center. Daily stats can be information related to employee PTO, employee location, and so on.") * [Configure to do mappings](https://www.servicenow.com/docs/MJGAC_W4IMGJShAP3O~zBA "Create additional conditions or mappings to display managerial tasks and requests in Manager Hub in Employee Center.") * [Configure widgets](https://www.servicenow.com/docs/C1mGcfj8KpiHTgXjqGQe_g "Configure the widgets in the Manager Hub and Team Insights pages in Your team menu in Employee Center as per your business requirements.") *[\>]: and then