---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Detect sensitive topics by using sensitivity detection in Now Assist for HR Service Delivery (HRSD)

# Detect sensitive topics by using sensitivity detection in Now Assist for HR Service Delivery (HRSD) {#ariaid-title1}

* Release version: Xanadu
* 
* Updated October 30, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Detect and fix sensitive topics that relate to your employee relation cases by using the sensitivity detection capability in the Now Assist for HR Service Delivery (HRSD) application.

## Before you begin

Role required:

* sn_hr_gen_ai.admin
  * sn_hr_core.case_writer
  * sn_hr_core.case_reader
  * sn_hr_er.case_reader
  * sn_hr_er.case_writer
  {#now-assist-hrsd-sensitivity-detection__ul_rtj_hgh_bdc}
{#now-assist-hrsd-sensitivity-detection__ul_ogj_11q_hbc}

## About this task

This capability helps you detect sensitive cases such as
the harassment complaints, discrimination allegations, workplace violence, safety, employee behavior, and employee personal issues. You can also block Now LLM Service from engaging with these sensitive case types.  
Note:  
The store or app client should automatically take care of all the dependencies when you install Now Assist for HRSD. You must install Now Assist for HRSD version 5.0.7.

## Procedure

1. Navigate to the table sys_gen_ai_filter and set active to true for the filters.

Note:  
sn_hr_gen_ai.admin is required to perform the first step of setting active to true for the filters.  
Figure 1. Generative AI Filters

2. Verify that the following system properties are set to true.  
   * com.glide.genai.semantic_filter.enabled
   * com.glide.cs.semantic_search.enabled
   {#now-assist-hrsd-sensitivity-detection__ul_jyk_rfl_4bc}
3. Navigate to the sys_one_extend_capability table and select the VA skill search capability.  
   In the capability attributes, set the apply filter field for the utterance to be true.  
   Note:  
   Repeat this step for the user_message attribute in the Virtual Agent free-form capability and the search_text attribute in Virtual Agent Semantic Search.
4. Navigate to Now Assist Admin Console \> Features \> Platform \> Conversation Interfaces.
5. Set up Now LLM Service.
6. Navigate to Virtual Agent on one of the portals and enter Sensitive Phrases.  
   Note:  
   You enter <kbd class="ph userinput">Sensitive Phrases</kbd> at the beginning of a conversation. This action should trigger the Sensitivity Detection Fallback topic. When sensitive phrases are entered in the now assist panel, it should be detected as sensitive and the LLM should not respond and should allow you to redirect to a live agent or create a case.

## Result

The Sensitive
Phrases are automatically detected so that
your group can properly handle sensitive cases.
**Related concepts**   

* [Now Assist for HR Service Delivery (HRSD) integration with Enterprise Service Management Integrations Framework](https://www.servicenow.com/docs/rp4zibQnV5JAe_jjwg70Hw "Enable employees to complete actions in third-party Human Capital Management (HCM) systems with Now Assist Virtual Agent topics in Employee Center.")  
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**Related reference**   

* [Sensitivity detection configuration tables](https://www.servicenow.com/docs/N9~e_V00GOC6BZCA~txOhA "Many types of components are configured to activate sensitivity detection, including table configurations.")
* [Sensitivity detection configuration table filters](https://www.servicenow.com/docs/nGex84D4EfIsEjV_BYTcng "Many types of components are configured to activate sensitivity detection, including table filter configurations.")
* [Sensitivity detection human resource value types](https://www.servicenow.com/docs/au7rNZqkntr6wxsmOQAgng "Many types of values are considered when sensitivity detection is activated, including workplace solutions based on the value and queue types that HR service manages and resolves.")