---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Managing legal requests

# Managing legal requests {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a member of the legal department, you work on legal requests submitted by employees
to resolve their issues or to answer their queries.

When an employee submits a legal request, it is automatically assigned to a group or user in
the legal department. The assignment is done based on assignment rules configured in the [intake
form of the associated practice area](https://www.servicenow.com/docs/r5ZImP9u2NTZd5YLH8MnNA "Add an intake form to a practice area to associate it with a record producer and define assignment rules and service level agreements."). If the request is assigned to a legal group, the
group lead can triage the request to themselves or to any member in the assignment group.  
When a requester creates a legal request under the incorrect Practice Area and Category, the legal fulfiller can transfer the request to the correct Practice Area and Category. The transferred request contains all the relevant details copied from the old request, including the attachments. The fulfiller can submit the request or send the request back to the requester to complete.  
Note:  
The external storage options that support attachments in a transferred request are Microsoft OneDrive and Google Drive.

Use the Legal Counsel Center to work on legal requests assigned to you.
* **[Assign a legal request](https://www.servicenow.com/docs/RZy3WvM0001UHM4eKqpwIg)**   
  Assign a legal request to yourself or to someone in your assignment group.
* **[Work on a legal request](https://www.servicenow.com/docs/wcAsIFuuRkDcNrYBwAENng)**   
  Work on legal requests assigned to you or as a collaborator to resolve issues or answer queries.