---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Notify connector for Microsoft Teams

# Notify connector for Microsoft Teams {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Notify connector for Microsoft Teams enables you to manage and initiate a
Microsoft Teams meeting directly from any record such as an incident, or a
task.

## Key Features {#notify-connector-ms-teams__section_h3q_zjt_fnb}

* Start and end Microsoft Teams meetings directly from any record such as an incident or a task or from the major incident workbench.
* Manage a Microsoft Teams meeting by adding or removing participants.
{#notify-connector-ms-teams__ul_umh_1kt_fnb}

## System Requirements {#notify-connector-ms-teams__section_cxf_dkt_fnb}

Install the ServiceNow IntegrationHub Installer (com.glide.hub.integrations) plugin to design
the integration flows in the Flow Designer application. For more information, see [Request IntegrationHub](https://www.servicenow.com/docs/access?context=request-ih-overview&version=xanadu&pubname=xanadu-integrate-applications&ft:locale=en-US).

## Next procedures {#notify-connector-ms-teams__section_ebq_jpf_fwb}

You must perform the following activities to integrate Notify connector for Microsoft Teams with ServiceNow:

1. [Install Notify connector for Microsoft Teams](https://www.servicenow.com/docs/m~TqZPAxP9ZVs61BB7JqBQ "Install and activate the Notify connector for Microsoft Teams plugin to be able to initiate a Microsoft Teams meeting directly from a Task record or via the Major Incident Workbench.")
2. [Setting up the ServiceNow instance for Microsoft Teams integration](https://www.servicenow.com/docs/X5K_4CCYe65ZRGw92fzZnA "Set up your ServiceNow instance for the Microsoft Teams integrations.")
   * [Integrate Notify connector pre-published app with Microsoft Teams](https://www.servicenow.com/docs/~ghuq3e2WgQI1AonUg3P5w "Set up the Notify connector for Microsoft Teams using the pre-published app. You can use the Microsoft Azure apps instead of creating a separate Microsoft Azure app for the integration.")
   * [Integrating Notify connector self-configured app with Microsoft Teams](https://www.servicenow.com/docs/pAJ61dQINxigiZExVhzo4g "Set up the Notify connector for Microsoft Teams using the self-configured app.")
   {#notify-connector-ms-teams__ul_np1_kps_swb}
{#notify-connector-ms-teams__ol_nqc_j5s_ynb}

To allow the agents to work and manage the major incidents from Major Incident Management
(MIM) workbench through Microsoft Teams, see [Configure Notify connector for Microsoft Teams](https://www.servicenow.com/docs/YJGx1ZJXxVYruSlUup~PpA "Configure your ServiceNow instance with Notify connector for Microsoft Teams application to enable making calls using Microsoft Teams.").

To use Notify connector for Microsoft Teams in ServiceNow instance, see [Use Notify connector for Microsoft Teams](https://www.servicenow.com/docs/wFQnRq099BRUUAx9aDs16Q "Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Notify connector for Microsoft Teams.").
**Related concepts**   

* [Meeting Extensions for Microsoft Teams](https://www.servicenow.com/docs/mqGFZnSvM5XDGMeCoBpYZw "The Meeting extensions for Microsoft Teams enables the major incident manager, and the participants to view the communication tasks from within Microsoft Teams during an active conference call.")