---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Skills Foundation

# Skills Foundation {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

The ServiceNow®
Skills Foundation application is an AI-driven platform that you can use in your organization to develop a workforce that is based on skills.  
Important:  
Skills Foundation uses Artificial Intelligence (AI) to help your organization leverage skills data for talent management and employee development. Skills Management application enables you to manually create skills and skill categories, and also assign them to users manually. Activating the Skills Foundation plugin (com.sn_skills_int) will also activate the Skills Management plugin (com.snc.skills_management). For information on Skills Management, see [Skills Management](https://www.servicenow.com/docs/access?context=skills-management&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US).
You can empower your employees by enhancing their essential skills as part of their career aspirations using Talent Development and Skills Foundation.
Figure 1. Skills Foundation offerings The key components of the Skills Foundation application are dynamic AI-driven skill ontology, AI models, proactive prompts to drive adoption, and a comprehensive skills profile.

## Dynamic AI-driven skills ontology {#skills-intelligence__section_hzh_f3t_xxb}

A dynamic AI-driven skills ontology can help your organization to define and measure the relationships between the skills, roles, and your employees. The skills ontology provides actionable data that guides learned decisions and
effectively addresses skill gaps. Powered by AI, the skills ontology is constantly learning, inferring, collecting, and maintaining information about the skills, which means that your organization doesn't need to update the data
manually. You can augment the skills ontology with your organization's internal data to further enrich the ontology.

## Skills-based career data {#skills-intelligence__section_ph5_ffl_cyb}

Match the career data of your organization with skills to enhance the development of your employees by aligning actual job roles with relevant skills. You can empower your employees to excel in their current roles while fostering
opportunities for future growth and advancement within the company.

## AI models {#skills-intelligence__section_uy4_mkq_zxb}

The AI models embedded in skills ontology enable organizations to establish links between different skills, as well as link the skills to job titles. AI algorithms are used to match, detect, and normalize aggregated skills data
collected from various data sources and to create the interconnections within the ontology. These models help organizations to recognize the skill outputs, identify skill gaps, and offer skill and learning recommendations to your
employees. Your organization can also leverage AI to send recommendations to determine the skills that must be mapped to individual employees.

## Proactive Prompts to drive adoption {#skills-intelligence__section_wyz_ctq_zxb}

Drive adoption in your organization by sending prompts proactively to your employees and managers so that they perform the specific tasks in their natural flow of work. For example, prompts can be used to request an employee to
update their skills or for a manager to validate the skills of their team. You can use Proactive Prompts in multiple engagement channels like Microsoft Teams, Microsoft Outlook, Zoom, and the short messaging services (SMS). Your employees can easily update their skills.

## Employee skills profile {#skills-intelligence__section_ls1_tth_wxb}

Build a complete understanding of your talent with a comprehensive view of the skills that they possess. Your employees can regularly monitor and update their skills profiles to gain the knowledge and capabilities to thrive in
dynamic business environments. By leveraging their skills profiles, your employees can easily import their skills from resumes or LinkedIn profiles.

## Get started {#skills-intelligence__section_ywq_ywm_ywb}

|-|-|
| [ExploreLearn how the Skills Foundation application empowers customers on their journey toward Talent Development.](https://www.servicenow.com/docs/1tmOS4Fo4jk~i6ltq_u3hg "The Skills Foundation platform uses AI to process external industry data, extracting information about skills and job titles. Learn how Skills Foundation can help transform your organization to build a workforce that is based on skills.") | [Install and configureInstall and configure the Skills Foundation app and related features.](https://www.servicenow.com/docs/P4cRz7xBYtDLZoWyvF_eSg "As an admin, add skills and import data into job architecture tables in your ServiceNow instance to start using Skills Foundation in your organization.") |
| [Use Learn how to view and manage your skills profile.](https://www.servicenow.com/docs/xepHFXCQEbEWGL6VTJ7OtQ "By using the Skills Foundation application, your organization can identify the skills that an employee needs, determine the skill gaps within a role, and recommend the learning opportunities that the employee can do to bridge those gaps.") | [Reference Get details about components like fields, tables, and properties.](https://www.servicenow.com/docs/Gr5q89Rn~NAW9NiTD9o8QQ "Reference topics provide additional information about the properties and tables.") |
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