---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create notification content for Microsoft Teams

# Create notification content for Microsoft Teams {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create notifications to send messages directly to your employees through campaigns in
Microsoft Teams.

## Before you begin

* Install the necessary plugins:
  * Employee Center Pro \[com.snc.employee_center_pro\]
  * IT Service Management for Microsoft 365 \[sn_now_teams_it\]
  * Glide Virtual Agent \[com.glide.cs.chatbot\]
  * HR Service Delivery for Microsoft 365 \[sn_now_teams_hr\]
  * Conversational Integration with Microsoft Teams \[sn_va_teams\]
  * Content Publishing \[sn_cd\]
  * Content Experiences \[sn_ca\]
  {#create-campaign-content-publish-teams-mt__ul_zkq_g44_gtb}
* Role required: sn_cd.campaign_manager
* A Microsoft Teams notification includes a link [Create a video, URL, or to-do link](https://www.servicenow.com/docs/H42NHKLmaE_yEykTlhO8Sw "Use link content to create URL or video links. You can use these links on the Employee Center, in a campaign, or in Communities (when Communities is installed).")
{#create-campaign-content-publish-teams-mt__ul_gll_wyc_h1c}

## Procedure

1. Navigate to AllContent PublishingContent Library.
2. Either use an existing content record or create a notification.

   | Record source | Action |
   | Existing content record | Select the content record from the list. |
   | New content | 1. Select New. 2. Select Notification in the Select the Platform column. 3. Select Microsoft Teams. 4. Select Continue. {#create-campaign-content-publish-teams-mt__ol_ecl_33t_h5b} |
   |-|-|

   {#create-campaign-content-publish-teams-mt__choicetable_yc5_yht_h5b}
3. On the form, fill in the fields.  
   {#create-campaign-content-publish-teams-mt__table_nyr_ws4_gtb__entry__2}

   | Field | Description |
   |:-|:-|
   | Title | Title of the notification. The title is not the subject of the notification, although they can be identical. The default value is the app name provided in the manifest file. The value is appended with the phrase "posted a new campaign". |
   | Subject | Subject of the notification, similar to the subject line in an email. |
   | Description | Brief description of the notification. |
   | Employee Center URL | The Employee Center URL that the notification directs the user to. |
   | Content type | Option to select the type of notification that you want to send. This field is automatically set to Microsoft Teams. |
   | Active | Option to indicate that the notification is active and available. |
   [Table 1. Notification Content form]

   {#create-campaign-content-publish-teams-mt__table_nyr_ws4_gtb}
4. Save the settings and return to the Content list.
   * To save new content and settings, select Submit.
   * To save existing content settings, select Update.
   {#create-campaign-content-publish-teams-mt__choices_rwm_cjt_h5b}

## What to do next

Make the content available to users: [Schedule delivery of Microsoft Teams notification content](https://www.servicenow.com/docs/_OQqK_jlMOxjQ16ZX_ALuA#schedule-delivery-content "Schedule posting of notifications in the Microsoft Teams channels.").

Alternatively, you can build out a more robust publishing configuration using [Creating campaigns with Content Experiences](https://www.servicenow.com/docs/UIgual3XKkMkhkD9gPr~EQ "Campaigns offer a powerful content publishing tool that provides organizations with the ability to efficiently deliver targeted information to their employees. As a content manager, you can configure multiple channels to ensure content reaches the intended audience at the optimal time.")

*[\>]: and then