--- sourceDocument: Xanadu Field Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/field-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Field Service Management ft:clusterId : - fsm bundleId : - fsm workflow : - Customer and Industry --- # Mobile experience for Field Service Management # Mobile experience for Field Service Management {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Manage your field service tasks from anywhere using the Field Service Management mobile application. When not connected to the Internet, you can still plan, work on, and complete tasks. Your mobile device will sync the information with when it next connects.{#mobile-experience-fsm__mobile-fsm} The Field Service Management mobile application runs on the ServiceNow mobile platform. |-|-| | Manage your tasks | [Prioritize your work using the Now Mobile Agent application](https://www.servicenow.com/docs/oSEIeIiJg_F7C~6Tnpvr9g "Accept or reject tasks, assign tasks to yourself and plan your schedule for the day, view task details, schedule, and task location, or close a work order task using your mobile application.") * Plan your tasks * Plan your schedule * Start work {#mobile-experience-fsm__ul_qwm_kl3_z3b} | | Manage assets | [Setting up inventory and asset management](https://www.servicenow.com/docs/sd_mYlNaoMhqfkchcyidqQ "Inventory and asset management in Field Service Management refers to the process of efficiently organizing, tracking, and controlling resources such as equipment, parts, stockrooms, and other assets used in field service operations.") * Procure assets * Receive assets using Mobile app {#mobile-experience-fsm__ul_trx_b3f_hcc} | | Optimize your schedule | [Find the quickest way to complete assigned jobs](https://www.servicenow.com/docs/cWTpvss4q6nup8WawkJPKA "Get optimal routes to your task locations and use the task map to navigate to the location. You can view the location of tasks assigned to you for the current week and use the app to choose the optimal route to execute the tasks for the current day.") * Find optimal routes for executing tasks in multiple locations * Navigate to task locations using the task map {#mobile-experience-fsm__ul_rnk_3m3_z3b} | | Locate parts in real time | [Manage your inventory using the Now Mobile Agent application](https://www.servicenow.com/docs/XZGBergDQU7dAg63LEiKDw "Field service agents can locate, request, and transfer parts from other agents or warehouses for the current and future work order tasks.") * Locate parts using the asset map on the app * Record assets used for a work order task {#mobile-experience-fsm__ul_tjq_qm3_z3b} | | Stay connected with the team | [Get help needed to complete jobs](https://www.servicenow.com/docs/dtfc~0h_uFuvNTz5PTz0iw#get-help-needed-complete-jobs "Connect with your customers or peers using the mobile app to get more information when you are at a task location.") * Call customers directly from the app if more information is needed * Connect with peers by calling or sending them a text message {#mobile-experience-fsm__ul_rqg_xm3_z3b} | | Find helpful information | [Access the information you need using the Now Mobile Agent application](https://www.servicenow.com/docs/q7pRFMKM942qI3FNl0UShQ#access-information-you-need-mobile "Search relevant information from knowledge articles and see when your team members are on-site and if they are on schedule.") * Search through knowledgebase articles for assistance * Verify when your team members are on-site and whether they are on schedule to complete their tasks {#mobile-experience-fsm__ul_ryn_cp3_z3b} | [Table 1. Agent mobile application experience and its functions] {#mobile-experience-fsm__table_ovl_pb3_z3b} When [offline](https://www.servicenow.com/docs/OpwaJVVfb65jNiLoaR2TWA#work-offline-fieldservice-mobile "When you are at a task site that does not have an Internet connection, you can work on field service tasks, record time worked on a task, track asset usage, create part requirements, and complete work order and work order tasks using the Now Mobile Agent application."), you can still execute assigned tasks, manage assets, access your schedule, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored on your device and synchronized when the device goes online. Watch this four-minute video for a demonstration of the ServiceNow Field Service mobile application for managing field service tasks. ## Empower technicians with an optimized mobile application {#mobile-experience-fsm__section_jzt_xhg_3cc} From their supported smartphones and tablets, field service technicians can do various tasks, such as accept or reject tasks, track travel and work time, display tasks and parts using map views, and access their schedules. Questionnaires are available to collect and complete necessary task details, such as safety or work completion checklists. When assignments are complete, customers can acknowledge the work with a signature on the technician's mobile device. Customers can also receive a work order summary by email. The mobile app also supports offline mode, enabling technicians to work without internet connectivity. Use and customize reports available with your application to get insights into task metrics, such as mean time for resolving work order tasks. Get real-time understanding of utilization, capacity, customers, locations requesting work, and other metrics using the dashboard. Managers can easily customize reports and dashboards to gain real-time insight into technician utilization and capacity. Managers will better understand customer and employee work requests and locations to pinpoint improvement opportunities. **Related concepts** * [Use the Now Mobile Agent application to perform tasks](https://www.servicenow.com/docs/L60INIoB87guOcSlC22sJA "Field service agents and managers use the mobile application to manage their field service tasks from anywhere.") **Related tasks** * [Configure the Now Mobile Agent application](https://www.servicenow.com/docs/5HO9SqQDBywiekFJTtLVDg "Configure the Now Mobile Agent application and customize it for field service agents and dispatchers.")