---
sourceDocument: Xanadu Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/government-industry

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Using Public Sector Digital Services

# Using Public Sector Digital Services {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 29, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how public sector agencies help
constituents
and businesses
with
digital
services and resolve
their
issues.

|-|-|-|
| [Government Service Portal Report issues, request public records, search for information, and seek assistance from a government service agent--- all within a customizable interface.](https://www.servicenow.com/docs/3ZhIKAF1cuOI6E7Q6JAczw "By using the Government Service Portal, constituents and businesses can report issues, access and view the status of existing service requests, request public records, search for information about a question or issue, view and update their contact information, and request assistance from a government service agent— all within a customizable interface.") | [Playbooks Guide government agents through the lifecycle of a license and permit, government record, public information, or non-emergency service request case.](https://www.servicenow.com/docs/EB0fhDq5kWoBkvr2PXFw1A "A playbook provides government service agents with step-by-step guidance through the life cycle of a public service request case. Use Playbooks to fulfill requests for license and permits, government records and other public information, or non-emergency service requests.") | [CSM Configurable Workspace Set up CSM Configurable Workspace and expand the Workspace UI to optimize agent government service processes.](https://www.servicenow.com/docs/qsoy47Dhshbl8KwgeOBDFw "Set up CSM Configurable Workspace for your agents and expand the Workspace UI so they can engage with customers, answer questions, create cases, and resolve issues.") |
| [Agency Location Service Portal A one-stop shop to manage internal and external agency locations.](https://www.servicenow.com/docs/SYzZIxMMQl3KS8RaXOyJUw "You can use the Business (Agency) Location Service Portal (BLSP), available with the Public Sector Digital Services application, as a one-stop shop to manage internal and external agency locations.") | [Virtual Agent Use Virtual Agent to create chatbot conversations tailored to public sector use cases.](https://www.servicenow.com/docs/HY1jZ6Lz9bm84RE51TQnUA "As an admin, you can use Virtual Agent to create chatbot conversations tailored to public sector use cases.") | [Mobile Agent Enable the development of public sector applications for the delivery of digital services to constituents, such as benefits, licenses, and service requests.](https://www.servicenow.com/docs/kBKd4Nu~Pzn2IHLvn0dK0A "If you're a government agent, you can use the Mobile Agent app on your mobile device to create, update, and monitor the status of non-emergency service requests in the Public Sector Digital Services application. You can also get an overview of your case load, including your new and active cases.") |
|   | [Now Assist Use Now Assist for PSDS to enhance user productivity and efficiency through proactive experiences using generative AI.](https://www.servicenow.com/docs/CAhb2oLCkrKyT6EJY5RlwQ "If you have an agent role, you can summarize the case details and generate the case resolution notes with the Now Assist for Public Sector Digital Services (PSDS) application.") |   |
[ ]

{#using-public-sector-digital-services__table_w2j_k51_4cc}