--- sourceDocument: Xanadu Healthcare and Life Sciences sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/healthcare-life-sciences Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Healthcare and Life Sciences ft:clusterId : - hcls bundleId : - hcls workflow : - Customer and Industry --- # Healthcare and Life Sciences # Healthcare and Life Sciences {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Leverage your digital healthcare platform with the ServiceNow® Healthcare and Life Sciences products and create better end-to-end experiences for patients, providers, and staff. {#hcls-overview__fig_jls_pl2_yqb} ## Discover how digital transformation can redefine healthcare experiences and outcomes without compromising on security or compliance {#hcls-overview__section_pyf_qcv_prb} Improve experiences for your healthcare or life sciences organization and find efficiencies in your core processes by adding configurable, pre-built Healthcare and Life Sciences workflows on top of your existing systems. Then, build the apps and digital workflows you need to support future business and care models with little coding required. Finally, unite it all on one agile, interoperable platform with a single Healthcare and Life Sciences data model. The Healthcare and Life Sciencesdata model is compliant with the Health Insurance Portability and Accountability Act (HIPAA) and aligned to the Health Level Seven International (HL7) industry standard including the Fast Healthcare Interoperability Resources (FHIR) standard. [View and download the full infocard](https://downloads.docs.servicenow.com/resource/enus/infocard/hcls-statcard.pdf) for a highlight of Healthcare and Life Sciences features. |-|-| | | Drive digital transformation by using automated and intelligent workflows : Use foundational capabilities within the Healthcare and Life Sciences Service Management applications built on the ServiceNow AI Platform to extend the existing data model to support providers, payers, and life sciences organizations. | | | Reduce operational risks and improve digital engagement : Efficiently complete documentation for a seamless experience. Create and view consent policies and forms. Send forms to patients, clinicians, or vendors to be signed online. Determine and manage packages of documents based on rules and triggers. | | | Improve productivity of patient and care teams : Provide a guided experience to patient and care teams with playbooks, case management, and automated processes. | | | Meet the challenges of global disruption in healthcare : Manage COVID-19 and seasonal influenza immunization at scale. | | | Optimize clinician time in delivering patient care : Create better outcomes for patients by effectively connecting and managing your organization's patient and care teams, workflows, and electronic medical record (EMR) system. | | | Enable healthcare Integrations and Interoperability : Leverage API integrations enabled with Redox FHIR HL7 to integrate and interoperate with EMR systems or any other healthcare systems. ​ | [Table 1. Healthcare and Life Sciences features] {#hcls-overview__table_uw5_lxw_sjb} ## Drive digital transformation by using automated and intelligent workflows {#hcls-overview__section_xtb_xkv_prb} {#hcls-overview__fig_ozq_x4z_vrb} Enable your organization to deliver healthier outcomes with a single platform. Use foundational capabilities within the Healthcare and Life Sciences Service Management applications built on the ServiceNow AI Platform including an HL7 FHIR data model, consent management, patient 360-degree view, patient portal, and pre-configured workflows. The platform also includes App Engine that allows organizations to expand on existing workflows or create new workflows to meet the unique needs of their organization. ## Reduce operational risks and improve digital engagement {#hcls-overview__section_ywq_cpz_vrb} {#hcls-overview__fig_c34_lpz_vrb} Enable patients to sign consent forms online. Provide intelligent service triage across various platforms and channels including mobile, text, chat, and voice. Move work and information to impacted teams for better speed, visibility, and prioritization. ## Improve productivity of patient and care teams {#hcls-overview__section_m2f_ppz_vrb} {#hcls-overview__fig_d44_tpz_vrb} Enable healthcare service teams to streamline workflows with playbooks, automated tasks, dashboards, and case management. ## Meet the challenges of global disruption in healthcare {#hcls-overview__section_qmf_qnv_prb} {#hcls-overview__fig_sqr_1qz_vrb} Enable organizations to manage vaccines from the factory to the front line with speed, scale, and flexibility. Accelerate the immunization process by delivering sample content and workflows to manage vaccinations. Healthcare and Life Sciences products provide workflows for users, healthcare providers, and clinicians to manage vaccinations for infectious diseases including COVID-19 ## Optimize clinician time in delivering patient care {#hcls-overview__section_uds_qgm_yqb} {#hcls-overview__fig_im2_xqz_vrb} Enable clinicians to make service requests directly from their EMR system with the click of a button. Requests are routed automatically and tagged so that clinicians can easily track their progress. This automatic routing enables the healthcare IT teams to resolve issues more quickly. Everyone involved can see the status of requests at a single location, eliminating the need for back-and-forth communication of email messages or calls. ## Enable healthcare Integrations and Interoperability {#hcls-overview__section_src_sxp_25b} Enable bidirectional integrations between multiple healthcare systems to improve care capacity. Healthcare data from external healthcare systems are received and updated into a ServiceNow instance with the use of the Redox Inbound Integration application. The application easily integrates scheduling, medication, and patient administration information without depending on how individual healthcare systems store and transmit healthcare data. ## Get started {#hcls-overview__section_pqm_vfr_qjb} * Watch Healthcare and Life Sciences demos on [Demo Center](https://www.servicenow.com/demo/demonow.html?filterTag=Healthcare&x=making-healthcare-work-for-everyone). * Work with an implementation specialist to streamline your setup process. To learn more, see the [Customer Success Center](https://www.servicenow.com/success.html). * Sign up for the [Healthcare and Life Sciences Service Management for Implementers](https://nowlearning.service-now.com/lxp?id=learning_path_prev&path_id=d2caf6c91b5c0dd0c229a9f6b04bcbf2) learning path to learn about the implementation process. * View the configuration section for each Healthcare and Life Sciences application. For example, see [Configuring Healthcare and Life Sciences Service Management Core](https://www.servicenow.com/docs/k3q6vCmYz~HixxbPL8VPpA "Set up the Healthcare and Life Sciences Service Management Core application to create different types of workflow for Healthcare and Life Sciences industry solutions."). {#hcls-overview__ul_bpm_1ht_vjb} ## Products and applications {#hcls-overview__section_vpq_1j1_pjb} * [Clinical Device Management](https://www.servicenow.com/docs/te~fq2zwFd2GDAMnWaIZ6A "ServiceNow Clinical Device Management streamlines the management of medical devices.") * [EMR Help](https://www.servicenow.com/docs/B~jwyG33uqeKlZ4~tcChJA "With the ServiceNow EMR Help application, simplify and streamline the process to submit ServiceNow service requests related to an electronic medical record (EMR) system.") * [Healthcare and Life Sciences Service Management](https://www.servicenow.com/docs/z_nqMBKpOR~89sUFTUIpCA "With the ServiceNow Healthcare and Life Sciences Service Management applications, streamline the patient and care team workflows with playbooks and case management.") * [Healthcare CMMS](https://www.servicenow.com/docs/RQP~bgxYSeijO2Ely~jWhQ "With the ServiceNow Healthcare Computerized Maintenance Management System (Healthcare CMMS) application, manage medical device-related in-service process, alternative equipment maintenance (AEM) review process, medical device issues, and out-of-service process.") * [Healthcare and Life Sciences Service Management Core](https://www.servicenow.com/docs/PW5uCnD3_BB~F_l0q_hYmA "With the ServiceNow Healthcare and Life Sciences Service Management Core application, deliver a seamless digital experience for your users and streamline healthcare operations with automated processes.") * [Patient Support Services](https://www.servicenow.com/docs/bkdWT9yUNg~57YSLSlRjCg "With the ServiceNow Patient Support Services application, streamline the patient onboarding, education, and engagement for various patient support services such as discount plans, adherence programs, opioid, and diabetes management.") * [Pre-Visit Management](https://www.servicenow.com/docs/OYFX2jwW00vajEWQMZpCMA "With the ServiceNow Pre-Visit Management application, streamline the scheduling process of procedure requests for patients and increase visibility to pre-authorization approvals prior to scheduled procedures.") * [Redox Inbound Integration](https://www.servicenow.com/docs/UdlJQaw2W3avHX5KWA2q8w "With the ServiceNow Redox Inbound Integration application, use the real-time bidirectional data exchange with external healthcare systems via the Redox platform​.") * [Vaccine Administration Management](https://www.servicenow.com/docs/SuFNywroN0CXV9IyGCJQGw "The ServiceNow Vaccine Administration Management application provides a workflow for users, healthcare providers, and clinicians to manage vaccinations for infectious diseases, such as COVID-19, from start to finish.") {#hcls-overview__ul_od3_cj1_pjb}