---
sourceDocument: Xanadu Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/impact

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Impact

# Impact {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

ServiceNow
Impact is built on the ServiceNow AI Platform and combines customized service with a digital interface to help you realize the full potential of your instance. Receive tailored recommendations and guidance from our dedicated
teams and experts on demand.
See the Impact overview video to get started with Impact.

## Impact Overview {#impact-landing-page__section_oqc_4rd_5xb}

Impact is a comprehensive value acceleration solution that provides relevant and immediate access content with the [Impact Digital Experience](https://www.servicenow.com/docs/OoTAzzhJrJ_tKu_aI26xuA "The Impact Digital Experience (IDE) is a centralized, interactive portal where you can access your Impact tools and benefits.") (IDE). Track progress against your outcomes, share insights and industry benchmark comparisons, and make data-driven decisions to optimize your digital transformation journey.

Impact helps you realize impact faster across your business with proactive insights, prescriptive guidance, tailored training and recommendations, and premium technical support and tools. Maximize and accelerate the return on your ServiceNow investment through our software and human-led programs.

* Build and manage your personalized value journey with ServiceNow.
* Understand and prioritize your product capabilities.
* Receive proactive recommendations tailored to your business outcomes.
* Take command of your platform health.
* Collaborate with your Impact Squad, your extended ServiceNow team to map the course for your value acceleration journey.
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## Get started {#impact-landing-page__section_pqc_4rd_5xb}

|-|-|-|
| [Impact packages](https://www.servicenow.com/docs/U8WuTl_s0IP~5gM8IpS~Ug "ServiceNow Impact packages comprise support tools, self-help resources, human-led engagements, and credits, discounts, and additional benefits made available to you depending on the level of Impact package procured.") Subscribe to one of three subscription packages for Impact, Guided, Advanced, and Total. | [Impact operating model](https://www.servicenow.com/docs/tp4eKiMB4JOeq_OjYkUDDg "The Impact operating model is a research-backed system of key activities, personalized to your organization, to help drive faster time to value with the ServiceNow platform.") Learn about the research-backed system of key activities, personalized to your organization, to help drive faster time to value with the ServiceNow platform. | [Impact Digital Experience](https://www.servicenow.com/docs/OoTAzzhJrJ_tKu_aI26xuA "The Impact Digital Experience (IDE) is a centralized, interactive portal where you can access your Impact tools and benefits.") Use the centralized, interactive portal where you can access your Impact tools and benefits. |
| [Initiatives \& Accelerators](https://www.servicenow.com/docs/w7Or2~wEnEozm8sR9~nqcA "Initiatives are the actionable engagements and workstreams that support your digital transformation. Impact Accelerators are fixed-scope offerings with experts behind each option to quickly provide value exactly where you need it.") Accelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and best practices. | [Impact Developer Support](https://www.servicenow.com/docs/LW4YdyKOyxr_qdATJ_C1RQ "Developer Support is an offering to Advanced and Total Impact packages, and Guided customers who purchase managed support, that provides administrators and authorized users access to a ServiceNow Support Engineer who can assist in troubleshooting technical issues around existing platform customizations.") Access a ServiceNow Support Engineer who can assist in troubleshooting technical issues around existing platform customizations for Advanced and Total Impact packages. | [Impact Instance Observer](https://www.servicenow.com/docs/HEpWru_fAQW6VM9E7t7Ydw "Instance Observer (IO) is an observability and performance monitoring tool that empowers you to keep track of your instance health and performance in near real-time, while also providing historical insights.") Be empowered and keep track of your instance health and performance in near real-time, while also accessing historical insights, with this observability and performance monitoring tool. |
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