ITOM Content Service release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of ITOM Content Service Release Notes

    The ITOM Content Service application on the ServiceNow Store receives regular updates that improve functionality, security, data sharing, and integration capabilities. These release notes outline key enhancements, fixes, and new features across multiple versions from February 2024 through June 2026. The application supports discovery, service mapping, and integration with Software Asset Management (SAM) by delivering updated content and classifiers.

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    Key Features and Enhancements

    • Access Control Improvements (v1.8.0, June 2026): Added predefined query access controls for all ITOM Content Service tables to secure data access.
    • Data Sharing Opt-in (v1.6.3, December 2025): Customers can opt to share Service Info data of mapped candidates, gaining access to the Application Service Candidate table for enhanced service mapping insights.
    • Service Mapping Enhancements (v1.5.2, September 2025): Enhanced service information for Application Service Candidates to provide more accurate and useful service mapping data.
    • File-Based Discovery Integration (v1.4.2, November 2024): ITOM Content Service now populates the File Information table, improving visibility into discovered files.
    • Process Fingerprints and SNMP OIDs Sharing (v1.2.4, February 2024): Opt-in capability to share anonymous process fingerprints and SNMP System OIDs with the Continuance Delivery System (CDS) to enable AI-driven application fingerprint updates delivered weekly.
    • Visualization and Classification Improvements (v1.2.8, May 2024): Added Service Mapping visualization maps and categorized opt-in activation levels to streamline setup; included product and publisher info in file discovery data.

    Fixes and Stability Improvements

    • Resolved sync issues with product and publisher names containing special characters such as forward slashes and parentheses (v1.7.1).
    • Fixed integration bugs related to SAM and probe compatibility to ensure smoother operation (v1.5.2).
    • Addressed errors caused by missing dependencies for File-Based Discovery and improved button visibility scope to prevent record scope issues (v1.5.1).
    • Implemented a cleanup mechanism for incorrect SNMP OID tagging to maintain data integrity (v1.5.1).
    • Improved CDS download management and synchronization robustness, including handling special characters in product names (v1.4.2).
    • Resolved duplicate record issues in Smart Content integration with Software Asset Management (v1.2.8).

    Practical Benefits for ServiceNow Customers

    These updates enable customers to:

    • Enhance security by controlling data access with predefined query controls.
    • Leverage shared anonymous data to receive continuously updated application fingerprints and SNMP OIDs, improving discovery accuracy and service mapping.
    • Gain deeper insights into discovered services and applications through improved data accuracy and visualization tools.
    • Ensure smoother integration with other ServiceNow modules like Software Asset Management and File-Based Discovery.
    • Maintain cleaner and more reliable CMDB data by automated cleanup and error fixes.

    Next Steps

    ServiceNow customers should review system requirements and family compatibility on the ServiceNow Store listing before upgrading. Opt-in features, such as data sharing to the Continuance Delivery System, can be enabled to benefit from AI-powered content updates. Regularly updating the ITOM Content Service ensures access to the latest classifiers and improved service discovery capabilities.

    Version history for the ITOM Content Service application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.8.0 - June 2026
    New: Control access through predefined query access controls for all ITOM Content Service tables.
    Version 1.7.1 - March 2026
    Fixed: Smart Content Candidates Sync now correctly validates and syncs product and publisher names that contain forward slashes or parentheses.
    Version 1.6.3 - December 2025
    New: Opt in to share the Service Info data of mapped candidates and gain access to the Application Service Candidate [application_service_candidate] table.
    Version 1.5.2 - September 2025
    • Changed: Enhanced service info provided to Application Service Candidates in Service Mapping to provide more accurate and useful information.
    • Fixed: Minor fixes for SAM integration and probe compatibility.
    Version 1.5.1 - May 2025
    • Fixed:
      • Added a dependency for File-Based Discovery (FBD) to fix the error "Rule entry under cmdb_ci_hardware identifier using non-existent tables is ignored during identification" when FBD wasn't installed (PRB1827349).
      • On the Process Classifications form, the "Sync candidates" and the "Sync From CDS" buttons are now displayed only in the Global scope to fix the issue that records get the scope of the current scope during syncing (PRB1808614).
      • Added a delete mechanism for incorrect SNMP OID tagging to clean up unnecessary SNMP OIDs in the customer environment (PRB1804969).
    Version 1.4.2 - November 2024
    • New:
      • ITOM Content Service using file-based Discovery populates the File Information [cmdb_file_information] table.
      • ITOM Content Service records synced from the Continuance Delivery System (CDS) display smart_content as the value in the Updated by field.
    • Fixed:
      • CDS better manages downloads across instances.
      • Sync works even if a product contains special characters.
    Version 1.3.1 - August 2024
    • New: UT framework
    • Fixed: SAM Integration improvements
    • Removed: Smart Content Dashboard deprecation (See the Content 360 documentation)
    Version 1.2.10 - July 2024
    Compatibility for the new ITOM Content Service Plugin.
    Version 1.2.8 - May 2024
    • New:
      • An application and a Service Mapping visualization map are constructed to gain insights into its constituent components and their interactions
      • For file-based discovery, the product and publisher information from the classifier is included in the unidentified file information
      • A predefined list of set-up categories is added to the opt-in activation, to streamline the process
        • Basic - activate several categories
        • Advanced - activate more categories
        • Expert - give the user the option to choose what to activate
      • A Dynamic Content table is added.
    • Fixed: The integration of Smart Content with Software Asset Management- the issue of duplicate "FileDetails" records in Trigger Probes is resolved byclassifier fixes.
    Version 1.2.4 - February 2024
    ITOM Content Service Opt-in to share the processes fingerprints and SNMP System OIDs data to the Continuance Delivery System (CDS) infrastructure. Shared anonymous datasets from all discovery customers will be used by AI Librarians to create application fingerprints (process classifiers) and the curated SNMP OIDs, and application fingerprint data will be delivered back to the customer instances. Content Service deliver new process classifiers / SNMP OIDs every week.