---
sourceDocument: Xanadu Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/impact

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# UX: Taxonomy Review and Design

# UX: Taxonomy Review and Design {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 13, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

The User Experience (UX) Taxonomy Review and Design Accelerator optimizes content structure and navigation in your portal, with a focus on Knowledge and Catalog to improve usability and help users easily find the correct
information.

## Overview {#ux_review_unified_taxonomy__section_cxd_nqq_dsb}

UX: Taxonomy Review \& Design is designed to enhance portal navigation and content structure for improved usability and optimize portal knowledge and catalog sections to easily find information.

The Accelerator is divided into three main phases, Diagnose, Run, and Review.

* Diagnose: Assesses what the customer needs from their future taxonomy
* Run: Conducts activities to assist in creating the desired taxonomy
* Review: Discusses results and next stepsThe Accelerator differs slightly if your organization has an existing taxonomy you want to use or if starting without an existing baseline. See for additional information on taxonomy.

{#ux_review_unified_taxonomy__ul_wb2_v1n_wbc} Note:  
This Accelerator is available for Impact Advanced and Total packages. Offered pursuant to the applicable ServiceNow
Impact Package and Accelerator descriptions available at <https://www.servicenow.com/legal/servicenow-impact.html>.

## What you get {#ux_review_unified_taxonomy__section_mwz_rw1_fsb}

Introduction session (up to 2 hours)
:   Includes the following activities:

    * Review of the scope and expectations of the Accelerator
    * Overview of customer responsibilities
    * Recap and validation of goals and key information
    {#ux_review_unified_taxonomy__ul_ot4_yqq_dsb}

Content assessment (up to 4 hours)
:   During this session, UX Consultants may recommend and discuss the following depending on where you are in on the implementation journey:

    * Conduct a current state analysis
    * Discuss past research and feedback
    * Review relevant insights and analytics
    * Present base system taxonomy models
    {#ux_review_unified_taxonomy__ul_vld_brq_dsb}

Run UX activities (up to 8 hours)
:   During this step, UX Consultants lead the process of helping you develop your taxonomy. Depending on where you are in the implementation journey, UX Consultants may recommend and conduct the following activities:

    * Assess customer requirements
    * Collaborate with customers to create, recruit for, and launch a taxonomy research study, if applicable
    * Send the test to the customer for distribution to desired participants
    * Collect and analyze the results
    * Guide customers toward an initial draft of the taxonomy
    {#ux_review_unified_taxonomy__ul_plj_j2h_2bc}

Recommendations readout (up to 2 hours)
:   During this step, UX Consultants host a readout session to present the findings and recommendations.

    * Review findings and recommendations
    * Provide next steps and action plan
    {#ux_review_unified_taxonomy__ul_iqk_jkt_wbc}

Outputs
:   Taxonomy Findings and Recommendation Readout Deck
{#ux_review_unified_taxonomy__dl_v13_4pm_nbc}

## Requested customer resources {#ux_review_unified_taxonomy__section_khq_vsr_jcc}

One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific.
{#ux_review_unified_taxonomy__table_kh2_jrq_dsb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| Product owner (Required) | Manages Customer's ServiceNow portal. |
| End users of portal (Recommended) | Frequently uses the Customer's ServiceNow portal. |
| Customer UX lead (Recommended) | Responsible for designing the user experience on the Customer's end. |
| Trusted service partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
[Table 1. Requested customer resources and responsibilities]

{#ux_review_unified_taxonomy__table_kh2_jrq_dsb}

## Requested information / access {#ux_review_unified_taxonomy__id_fr3_2cd_2cc}

Refer to the applicable Impact Accelerator description available at  <https://www.servicenow.com/legal/servicenow-impact.html>

## Exclusions {#ux_review_unified_taxonomy__section_xng_jx1_fsb}

The Accelerator may conclude early if the assessment clearly identifies required
changes.