---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Integrate with SaaS applications

# Integrate with SaaS applications {#ariaid-title1}

* Release version: Xanadu
* 
* Updated June 17, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an integration profile to view software usage information and optimize stale
licenses.

A SaaS integration profile pulls your company's software usage information
from the software vendor. This information includes a list of all users and identifies which
users haven't recently used the software.  
You can create an integration profile for the following SaaS applications:

* [Adobe Cloud](https://www.servicenow.com/docs/yLxgZS0ec6k8aHJQaqcN0g "Integrate your Software Asset Management application with Adobe Cloud services to track your software subscriptions and to determine your license compliance.")
* [Adobe Workfront](https://www.servicenow.com/docs/t1WIuWbu9McYq4Sq8T2y_Q#integrate-with-workfront "Integrating your Software Asset Management application with the Adobe Workfront application enables you to track your software subscriptions and to reclaim unused licenses.")
* [Aha!](https://www.servicenow.com/docs/Y~hRPEx3YB1vNI0tJnBWnA#integrate-with-aha "Integrating your Software Asset Management application with the Aha! service enables you to track your software subscriptions and to reclaim unused licenses.")
* [Asana](https://www.servicenow.com/docs/laqim9CKtQn7TeNWhCP8dw#integrate-with-asana "Integrating your Software Asset Management application with the Asana application enables you to track your software subscriptions and to reclaim unused licenses.")
* [Box](https://www.servicenow.com/docs/UJ1j9XtRmmjakMeY5lKdfQ#integrate-with-box "Integrating your Software Asset Management application with the Box service enables you to track your software subscriptions and to reclaim unused licenses.")
* [Calendly](https://www.servicenow.com/docs/RzKema1bbbTA6l8TPzoOEg#integrate-with-calendly "Integrating your Software Asset Management application with the Calendly service enables you to track your software subscriptions and to reclaim unused licenses.")
* [Cisco
  Webex](https://www.servicenow.com/docs/xC9IOWVSUK3Jrz2bOeE3fQ#integrate-with-webex-apps "Integrating your Software Asset Management application with Cisco Webex applications enable you to track your software subscriptions and reclaim unused licenses.")
* [Confluence Cloud](https://www.servicenow.com/docs/mjBA48iCPRrEgAh7r8~jNA#integrate-with-confluence-cloud "Integrating your Software Asset Management application with the Confluence Cloud application enables you to track your software subscriptions and to reclaim unused licenses.")
* [CrowdStrike](https://www.servicenow.com/docs/A6~Di63v4nxALZNKPW7DfA#integrate-with-crowdstrike "Integrating your Software Asset Management application with the CrowdStrike enables you to view CrowdStrike active host sensors information and check license compliance.")
* [Docusign](https://www.servicenow.com/docs/TwtkzrTFONa_nYiOvOGJuA#integrate-with-docusign "Integrating your Software Asset Management application with the Docusign service enables you to track your software subscriptions and to reclaim unused licenses.")
* [Dropbox](https://www.servicenow.com/docs/IocECE_FfptxRLXIp4f8YQ#integrate-with-dropbox "Integrating your Software Asset Management application with the Dropbox service enables you to track your software subscriptions and to reclaim unused licenses.")
* [Google Workspace](https://www.servicenow.com/docs/msBlBBSA3DRg9vU7VrgBSA#integrate-with-gsuite "Integrating your Software Asset Management application with the Google Workspace service enables you to track your software subscriptions and to reclaim unused licenses.")
* [GitHub](https://www.servicenow.com/docs/_m3CS9MOxgHDFZ8SZa7Qqg "Integrating your Software Asset Management application with the GitHub repository hosting service enables you to track your software subscriptions and reclaim unused licenses.")
* [GoTo](https://www.servicenow.com/docs/Ew1IElGOmv3Lj5lg0yshnQ#integrate-with-goto "Integrating your Software Asset Management application with GoTo applications enable you to track your software subscriptions and reclaim unused licenses.")
* [Jira Software](https://www.servicenow.com/docs/GrRuMORuh4UoNi25_DQHYQ#integrate-with-jira "Integrating your Software Asset Management application with Atlassian Jira Software Cloud enables you to track your software subscriptions and to reclaim unused licenses.")
* [Looker](https://www.servicenow.com/docs/gBPTH6MeKEf8KYwQuEJ5gQ#integrate-with-looker "Integrating your Software Asset Management application with the Looker, a Google Cloud application enables you to track your software subscriptions and to reclaim unused licenses.")
* [Microsoft 365](https://www.servicenow.com/docs/aqz_R4t22lV1Ij_~jgyUkA "Create an integration with Microsoft 365 to download subscription information that is compared with software installations for compliance.")
* [Microsoft Dynamics 365 and Power Apps](https://www.servicenow.com/docs/8SMATTj8BCt8PZJI39PFug#integrating-with-microsoft365 "Integrating your ServiceNow instance with the Microsoft Dynamics 365 and Power Apps service enables you to track your software subscriptions and to reclaim unused licenses.")
* [Miro](https://www.servicenow.com/docs/Eo1qQy9u8DM~TUZiqlEeUg#integrate-with-miro-enterprise "Integrating your Software Asset Management application with the Miro Enterprise application enables you to track your software subscriptions and to reclaim unused licenses.")
* [monday.com](https://www.servicenow.com/docs/XBR2sl25is9DihPqt1Yc2Q#integrate-with-monday "Integrating your Software Asset Management application with monday.com enables you to track your software subscriptions and to reclaim unused licenses.")
* [PagerDuty](https://www.servicenow.com/docs/1HHOYzaA8PcX9fgXOfNsdg#integrate-with-pagerduty "Integrating your Software Asset Management application with the PagerDuty application enables you to track your software subscriptions and to reclaim unused licenses.")
* [Rally](https://www.servicenow.com/docs/ofbCtQPx8IJiuGgzdAJEEA#integrate-with-rally "Integrating your Software Asset Management application with the Broadcom Rally application enables you to track your software subscriptions and to reclaim unused licenses.")
* [Roadmunk](https://www.servicenow.com/docs/Et6QyvqmRDli7PrdoS25wg#integrate-with-roadmunk "Integrating your Software Asset Management application with the Roadmunk application enables you to track your software subscriptions and to reclaim unused licenses.")
* [Salesforce CRM](https://www.servicenow.com/docs/S34iyyJzrza7JwfRE~YHFA#integrate-with-salesforce-crm "Integrating your Software Asset Management application with the Salesforce customer relationship management (CRM) services enable you to track your software subscriptions and to reclaim unused licenses.")
* [Salesforce Marketing Cloud](https://www.servicenow.com/docs/3rFGvlA7beFp_jbuS7UfRw "Integrating your Software Asset Management application with the Salesforce Marketing Cloud service enables you to track your software subscriptions and to reclaim unused licenses.")
* [Slack](https://www.servicenow.com/docs/MO2ER_boVW4LZ0CfHNfPpg#integrate-with-slack "Integrating your Software Asset Management application with the Slack application enables you to track your software subscriptions and reclaim unused licenses.")
* [SmartRecruiters](https://www.servicenow.com/docs/vAPYFgRmCZ4qJpWf4r5l9g#integrate-with-smartrecruiters "Integrating your Software Asset Management application with the SmartRecruiters application enables you to track your software subscriptions and deactivate stale users. The reclamation flow deactivates only the users’ access. The reclamation flow does not affect the subscription cost because SmartRecruiters is not priced based on the number of users.")
* [Smartsheet](https://www.servicenow.com/docs/fqq_3_jphDB9jEHzMcIETw#integrate-with-smartsheet "Integrating your Software Asset Management application with the Smartsheet application enables you to track your software subscriptions and to reclaim unused licenses.")
* [SAP SuccessFactors](https://www.servicenow.com/docs/P957LQo_w0yh4lf7AlMyyg#integrate-with-successfactors "Integrating your Software Asset Management application with the SAP SuccessFactors application enables you to track your software subscriptions and to reclaim unused licenses.")
* [SurveyMonkey](https://www.servicenow.com/docs/wKh3Yw~CCuwl2OyhwRjAWA#integrate-with-surveymonkey "Integrating your Software Asset Management application with SurveyMonkey application enables you to track your software subscriptions and to reclaim unused licenses.")
* [Tableau Cloud](https://www.servicenow.com/docs/b3fASP6ayE0pUzEB~XnE6Q#integrate-with-tableau-cloud "Integrating your Software Asset Management application with the Tableau Cloud application enables you to track your software subscriptions and to reclaim stale licenses.")
* [Trello](https://www.servicenow.com/docs/JECFtz8ciCQb7Zgoa8Dyuw#integrate-with-trello "Integrating your Software Asset Management application with the Trello service enables you to track your software subscriptions and to reclaim unused licenses.")
* [Workday](https://www.servicenow.com/docs/EA~sB594CNDMoBxZH1ENvw#integrate-with-workday "Integrating your Software Asset Management application with the Workday applications enables you to track your software subscriptions.")
* [Workplace from Facebook](https://www.servicenow.com/docs/Bj9LiBM7q~xgWeK7~rMyOA#integrate-with-workplace "Integrating your Software Asset Management application with the Workplace from Facebook application enables you to track your software subscriptions and reclaim unused licenses.")
* [Zendesk](https://www.servicenow.com/docs/e9LeGhhT08irWLkfeRE~LA#integrate-with-zendesk "Integrating your Software Asset Management application with the Zendesk application enables you to track your software subscriptions and to reclaim unused licenses.")
* [Zoom](https://www.servicenow.com/docs/0jX445364V0JrAnkQbhyAQ#integrate-with-zoom "Integrating your Software Asset Management application with the Zoom service enables you to track your software subscriptions and to reclaim unused licenses.")
{#create-integration-profile__ul_kll_x5t_dgb}

You can also create integrations for Adobe Cloud and Microsoft Office 365. For more information, see [Microsoft 365 integration](https://www.servicenow.com/docs/aqz_R4t22lV1Ij_~jgyUkA "Create an integration with Microsoft 365 to download subscription information that is compared with software installations for compliance.") and [Software Asset Management publisher pack for Adobe](https://www.servicenow.com/docs/7EjHscPnNjVGu_bifinRlg "Use the Software Asset Management publisher pack for Adobe to track compliance using Adobe - specific licensing metrics and integrate with Adobe Cloud.").

If you want to integrate with a SaaS application that is not on this list, you
can create a custom integration profile. For more information, see [Create a custom integration profile](https://www.servicenow.com/docs/5Rs9kofn_26APLLQxZNwWg "Create a custom integration profile to track software subscriptions and optimize stale licenses for any SaaS application.").  
Note:  
The SaaS integration automatically creates a software model and a
reclamation rule for the software. Always [review the reclamation rule](https://www.servicenow.com/docs/nAflLzIGyHaK_OpPmTYTvw "Use reclamation rules to cancel user subscriptions that have limited to no activity.") to make sure that reclamation candidates are
identified using the criteria you want.

After reviewing the reclamation rule, [create
a software entitlement](https://www.servicenow.com/docs/MAohEZPg4SjZLPTVioRdog "Create entitlements in the Software Asset Management application classic to record your license details and allocate purchased software rights to users or devices.") to track purchased licenses and cost.
Figure 1. Integrating with SaaS applications

After following this process, you're ready to start reclaiming unused licenses to reduce
software costs for your company.