---
sourceDocument: Xanadu IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-asset-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create entitlements in workspace

# Create entitlements in workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create entitlements in the Software Asset Workspace to enter your license details and
allocate purchased software rights to users or devices.

## Before you begin

These instructions are for using the standard form for creating software entitlements
one at a time. You can also use the step by step approach of a [guided walk-through](https://www.servicenow.com/docs/Tiy_LA~jOKwaLS2ioqEHRA "Use the guided walk-through playbook for a step-by-step process of creating entitlements.") for creating
entitlements. If you already have software entitlement details entered in a
spreadsheet, you can also [import](https://www.servicenow.com/docs/RTV2JmedROPXfBus5b8cog "You can import multiple entitlements at one go in the Software Asset Workspace.") them using the bulk import functionality.

When you start creating the entitlement it is in the build
status. Once you publish the entitlement, the status changes to in use and makes the entitlement eligible to be included in the
reconciliation process.

If you installed SaaS License Management, a software model is generated
automatically after you create an integration profile. Create an entitlement for the
software model to track software used against software owned.

if you installed the SAP publisher pack, see [Create entitlements for SAP](https://www.servicenow.com/docs/kRebl1Oq76huKPR8xKOkcQ "Create software entitlements to record your license information for SAP products. You can create entitlements individually or import them from a spreadsheet.").

You can also create entitlements for RHEL
and Citrix publisher packs. For details on the entitlement form
fields for RHEL, see [Software Entitlement form](https://www.servicenow.com/docs/LvolCBsgkP1JusfjG0jRvg#create-entitlement-rhel__table_cjg_xfn_mnb).

Role required: sam_admin or sam_user

## Procedure

1. Navigate to AllSoftware assetSoftware Asset Workspace.
2. Select Create entitlement to open the Create new entitlement dialog box.  
   You can also navigate to the Create new entitlement dialog box from Software assetSoftware Asset WorkspaceLicense operations
3. Select Fill out the details in a standard form and then select Next.
4. In the Create New Software Entitlement page, fill in the fields.  
   For a detailed description of the fields, see [Software entitlement fields](https://www.servicenow.com/docs/1hYqL8s4p6Tnk7n6xuKcLA "Software Entitlement form and related list field descriptions.").
5. Select Save.  
   After you save the entitlement, the Allocations, General, Financial, and Contracts tabs appear on the page. You can now add details in these related tabs.
6. Once you have entered the required details, select Publish.  
   The entitlement is created and state of the entitlement is changed to in use from build. The entitlement is ready to be picked up for the reconciliation process.

   You can perform additional configuration on the new entitlement by entering details in the other tabs such as Contracts, Downgrade Rights, Expense Lines, Entitlement History. For a detailed description of the fields in
   these tabs, see [Software entitlement fields](https://www.servicenow.com/docs/1hYqL8s4p6Tnk7n6xuKcLA "Software Entitlement form and related list field descriptions.").
* **[Create maintenance entitlements in workspace](https://www.servicenow.com/docs/ysxxTcydajSjElyWkbIkYg)**   
  Define license details, for all publishers other than Microsoft in the Software Asset Workspace. Create maintenance entitlements to manage all your software license maintenance needs such as start and end dates of your contracts and software upgrades.
* **[Create Microsoft Software Assurance entitlements in workspace](https://www.servicenow.com/docs/vrhy9_TYcaSivJlPqbSpZg)**   
  Define license details for Microsoft Software Assurance (SA) in the Software Asset Workspace to manage your contracts start and end dates, software upgrades, and related software entitlements.

**Related tasks**   

* [Create device allocation](https://www.servicenow.com/docs/B3lgiFqWlEk0Er__LuY0hQ "Create a device allocation for a software entitlement to specify devices that have been granted rights.")

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