---
sourceDocument: Xanadu IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-operations-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Exploring Now Assist for IT Operations Management (ITOM)

# Exploring Now Assist for IT Operations Management (ITOM) {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Now Assist for IT Operations Management (ITOM) application uses generative AI to provide alert analyses in Event Management. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.
In Event Management, alert analysis is a crucial feature that completely transforms the alert triage process and can help achieve faster, seamless alert management. Powered by generative AI, it uses a large language model
(LLM) AI to generate human-readable alert titles and detailed descriptions based on enriched and actionable alert data. The AI-generated alert information facilitates quick alert triage and effective analysis for your team, which
can lead to a substantial reduction in resolution time.

Alert analysis enhances the efficiency and effectiveness of alert management in Event Management.  
Key features include:

* Automatic generation of clear, easy-to-understand alert descriptions
* Availability of the analysis in the Alert form and Express List.
* Ability to refresh and regenerate data using card refresh.
{#alert-summary-now-assist__ul_ttd_ymf_c1c}  
Note:  
Alert analyses are provided in English, irrespective of the language used in the alert description.  
Note:  
Currently, Now Assist for ITOM only analyzes tag-based, rule-based, and Log Analytics alert groups. For all other alert group types, it analyzes only the parent alert.