--- sourceDocument: Xanadu IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-operations-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Now Assist for IT Operations Management (ITOM) # Now Assist for IT Operations Management (ITOM) {#ariaid-title1} * Release version: Xanadu * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Use the ServiceNow® Now Assist for IT Operations Management (ITOM) application to analyze alerts with generative AI and agentic workflows. ## Get started {#now-assist-itom__section_zqj_d2f_l1c} |-|-|-| | [ExploreLearn more about Now Assist for IT Operations Management (ITOM)](https://www.servicenow.com/docs/T15kqe7SP3AX~v68DKc7ZA "The ServiceNow Now Assist for IT Operations Management (ITOM) application uses generative AI to provide alert analyses in Event Management. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.") | [ConfigureConfigure the Now Assist for IT Operations Management (ITOM) application to get started](https://www.servicenow.com/docs/9Lono_1_lMIVxYZWDBmlKQ "Configure the Now Assist for IT Operations Management (ITOM) application.") | [Use ITOM generative AIUse generative AI capabilities offered by Now Assist for IT Operations Management (ITOM)](https://www.servicenow.com/docs/B9ioGxjnqoQ3w_cRPkVQaQ "As an Event Management user, you can use the ServiceNow Now Assist for ITOM application to view alert analyses that Now Assist creates using generative AI.") | | | [Use IT Operations Management AI agent collectionUse agentic workflows in Now Assist for IT Operations Management (ITOM)](https://www.servicenow.com/docs/VhqHQ1cw7bBxgKJbldXeRA "Use the IT Operations Management (ITOM) agentic workflows to complete tasks autonomously.") | | [ ] {#now-assist-itom__table_arj_d2f_l1c} Important: * Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-itom__na-in-country-notice} * Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-itom__na-restricted-envs-notice} * Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-itom__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-itom__ul_j3b_4vd_wcc} Note: Currently, Now Assist for ITOM only analyzes tag-based, rule-based, and Log Analytics alert groups. For all other alert group types, it only analyzes the parent alert. ## Supported LLMs for Now Assist for ITOM {#now-assist-itom__section_nrf_gjf_5fc} You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in to define which options are available, then set the skill-level preferences in the [Now Assist Admin console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US). For more information, see . ## Dependencies {#now-assist-itom__section_lnc_p2f_ccc} For a list of Now Assist for IT Operations Management (ITOM) plugin dependencies, see [Applications installed with Now Assist for ITOM](https://www.servicenow.com/docs/P4rSx51I8~pwe_aa_ljPyg "Table that lists applications installed with the Now Assist for IT Operations Management (ITOM) application. When you update your application, any newly required application dependencies are installed."). ## Troubleshoot and get help {#now-assist-itom__section_frj_d2f_l1c} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-itom__ul_grj_d2f_l1c} ## AI limitations {#now-assist-itom__section_rhc_qcj_y1c} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-itom__p_kv2_nfg_h1c} Important: Don't use Now Assist for ITOM for critical security alerts. ## Data processing {#now-assist-itom__id_knb_rhj_y1c} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-itom__p_lv2_nfg_h1c} ## Data collection {#now-assist-itom__section_p1g_mcj_y1c} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US).{#now-assist-itom__p_ov2_nfg_h1c} For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US).{#now-assist-itom__p_pv2_nfg_h1c} **Related concepts** * [Exploring Now Assist for IT Operations Management (ITOM)](https://www.servicenow.com/docs/T15kqe7SP3AX~v68DKc7ZA "The ServiceNow Now Assist for IT Operations Management (ITOM) application uses generative AI to provide alert analyses in Event Management. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.")