---
sourceDocument: Xanadu IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-operations-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Service Reliability Management

# Service Reliability Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Service Reliability Management (SRM) provides an easier way for your organization to respond, collaborate, track, and self-remediate when working on alerts and incidents. SRM is available when you have both ITSM Standard and ITOM Operator Professional subscriptions.

## Overview of SRM {#sr-landing-page__section_kv5_kz1_4bc}

## Get started {#sr-landing-page__section_lv5_kz1_4bc}

|-|-|
| [ExploreLearn about Service Reliability Management concepts and features.](https://www.servicenow.com/docs/P3XoxiNnHb4KO3_6h3mtsQ "Service Reliability Management (SRM) provides a self-serve, guided experience for teams to autonomously manage the health of their technical services. The experience is built using the Service Operations Workspace application and combines ITOM and ITSM capabilities into a single service operations workflow.") | [ConfigureInstall and configure Service Reliability Management.](https://www.servicenow.com/docs/hHPzy721ee6ugzHqmtyxFQ "Configuring Service Reliability Management involves installing it from the ServiceNow Store or from the Admin Center. You can assigning administrators, and importing services and teams.") |
| [UseUsing Service Reliability Management.](https://www.servicenow.com/docs/~D_c2MLzyCZv8CEfr0aThA "SRM enables you to register services, monitor service health, respond to service degradations with on-call shifts and escalation policies and triggers, and onboard distributed teams with minimal governance from central IT.") | [ReferenceGet details about Service Reliability Management components like fields, tables, properties.](https://www.servicenow.com/docs/LVbMF6_XpW55jSRUXbvRZA "Reference topics provide additional information about administering Service Reliability Management.") |
[ ]

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## Install from the Store {#sr-landing-page__section_gql_pfq_4bc}

Install Service Reliability Management from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).  
Note:  
When installing from the store, first confirm that you have all the dependencies needed by selecting the Dependencies tab. For more information, see [Install SRM from Admin Center or ServiceNow Store](https://www.servicenow.com/docs/ScEFcibu6mhQfJVJ9iLf7w "Install the SRM application from the Admin Center or ServiceNow Store.").

## Troubleshoot and get help {#sr-landing-page__section_rv5_kz1_4bc}

* [Visit our community](https://www.servicenow.com/community/service-operations-workspace/introducing-service-reliability-management-for-service/ta-p/2677832)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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