---
sourceDocument: Xanadu IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Change flows

# Change flows {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Change Management Change flows provide a library of reusable actions and
end-to-end implementations of the Change models provided in the base system.  
You can use ServiceNow® Workflow Studio to create, operate, and troubleshoot flows. Workflow Studio is a single interface that provides:

* Natural language descriptions.
* Runtime information.
* Consolidated configuration.
{#change-flows__ul_fcg_1ps_f4b}

The provided flows are read-only to ensure that they can be upgraded. To change the behaviour
of these flows, make a copy of the read-only flow, and contact Support to deactivate the
read-only flow. Deactivating the read-only flow ensures that the copied flow is the only version
that is triggered.

If you need to activate the change flows in the base system, you must contact the support to log a case to activate the change flows.

By default, these Change flows are provided:
{#change-flows__table_vqs_3fd_kjb__entry__2}

| Flow | Description |
|-|-|
| Change - Cloud Infrastructure - Authorize | Process cloud infrastructure changes for approvals. |
| Change - Emergency - Authorize | Process an emergency change that is in authorize state and is not on hold. |
| Change - Emergency - Implement | Process an emergency change that is in the implement state. |
| Change - Emergency - Review | Process an emergency change in the review state. |
| Change - Implementation tasks | Process to create implementation and post implementation change tasks for change request and wait until completion. |
| Change - Normal - Assess | Process a normal change that is in the assess state and is not on hold. |
| Change - Normal - Authorize | Process a normal change that is in the authorize state and is not on hold. |
| Change - Normal - Implement | Process a normal change that is in the implement state. |
| Change - Standard | Process a standard change. |
| Change - Standard - Implement | Process a standard change that is in the implement state. |
| Change - Unauthorized - Authorize | Process an unauthorized change for approvals. |
[Table 1. Default Change flows]

{#change-flows__table_vqs_3fd_kjb}
* **[Change Management Workflow Studio actions](https://www.servicenow.com/docs/U05QWhn7KyD1SFTf_cbUaQ)**   
  Use Workflow Studio actions as building blocks to handle the Change models and types. The flow actions are available under the ITSM spoke in Workflow Studio.