---
sourceDocument: Xanadu IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Define contact responsibilities

# Define contact responsibilities {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Define the different contacts or target audience involved in the communication process and their responsibility to understand the expectations from those contacts throughout the process.

## Before you begin

Role required: ia_admin or admin

## Procedure

1. Navigate to AllIncident Communications ManagementContact AdministrationContact Responsibilities.
2. Click New.
3. On the form, fill in the fields.  
   {#t_CreateAContactResponsibility__table_zt2_5t5_xgb__entry__2}

   | Field | Description |
   |-|-|
   | Global | Check box to determine whether the contact responsibility is available for all tables or for a specific table. If the check box is not selected, the Table field appears where you can select the table for which you are defining the contact responsibility. |
   | Name | Unique name of the contact, such as Business Director or Communication Manager, involved in the communication process. |
   | Type | Type of contact such as user, group, or recipient list. |
   | Table | Table on which contact is activated when a communication plan is attached. |
   [Table 1. Contact Responsibility form]

   {#t_CreateAContactResponsibility__table_zt2_5t5_xgb}
4. Click Submit.  
   Contact responsibilities are defined.
{#t_CreateAContactResponsibility__steps_yt2_5t5_xgb}
**Related tasks**   

* [Create a contact definition](https://www.servicenow.com/docs/VwZ7Mu_GxVxRzXX4~ZDcuA "Define the recipients of a particular incident communication plan to determine the target audience involved in each communication task and the responsibilities the recipients are expected to handle.")
* [Create a default override](https://www.servicenow.com/docs/7q2v48RSE9CViETjMCODgw "Create a default override to specify user or group for a contact definition of an incident communication plan. It helps you to set multiple conditions based on which a user or a group is considered as a contact.")
* [Add a user as a contact](https://www.servicenow.com/docs/djsVhmQnqdXcKwbgz41L7Q "Add a user to a communication plan if you have not added the user earlier in the contact. You can assign a communication task to the user to resolve an issue.")  
**Related reference**   

* [Responsibilities for Incident Communication Plan](https://www.servicenow.com/docs/iuda1OxiKvo1T~~XE1hXkA "Contact responsibilities helps you to identify contacts by their responsibilities and to understand what you can expect from the user throughout the life cycle of the communication plan.")

*[\>]: and then