---
sourceDocument: Xanadu IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate KCS Integration for Incident Management

# Activate KCS Integration for Incident Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the KCS Integration for Incident Management plugin (com.snc.incident.knowledge) if you have the admin role. This plugin provides integration of Incident Management with the Advanced Knowledge Management features.

## Before you begin

Role required: admin

## About this task

The KCS Integration for Incident Management plugin (com.snc.incident.knowledge) activates the Knowledge Management Advanced Installer plugin.{#activate-kcs-integration-for-im__table_cgl_kgd_tgb__entry__2}

| Plugin | Description |
|-|-|
| Knowledge Management Advanced Installer \[com.snc.knowledge_advanced.installer\] | Use this plugin to install the Knowledge Management Advanced plugin. Activating or upgrading this plugin validates knowledge articles and knowledge bases to ensure that the Knowledge Management Advanced plugin can be successfully installed. |
[Table 1. Plugin for KCS Integration for Incident Management]

{#activate-kcs-integration-for-im__table_cgl_kgd_tgb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-kcs-integration-for-im__find-plugins-cmd}
{#activate-kcs-integration-for-im__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-kcs-integration-for-im__p_cb1_nfg_h1c}
   {#activate-kcs-integration-for-im__find-plugin-cmd}
{#activate-kcs-integration-for-im__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US). {#activate-kcs-integration-for-im__activate-plugin}
{#activate-kcs-integration-for-im__activate-plugin}{#activate-kcs-integration-for-im__steps_rfx_bf1_2t}
* **[Component installed with KCS Integration for Incident Management plugin](https://www.servicenow.com/docs/b1LvrU_~MDmZLTjkrJaaNA)**   
  The Incident KCS Article table is installed with the activation of the KCS Integration for Incident Management plugin (com.snc.incident.knowledge).

**Related topics**   

* [List of Xanadu
  plugins](https://www.servicenow.com/docs/access?context=list-of-plugins&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US)

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