---
sourceDocument: Xanadu IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Predictive Intelligence Workbench integration and customization

# Predictive Intelligence Workbench integration and customization {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Predictive Intelligence Workbench uses scripted extension points to
integrate a trained use case model for prediction.  
Important:  
Starting with the Xanadu release, ITSM Predictive Intelligence Workbench is being prepared for future deprecation. It will be completed deprecated and will no longer be supported from the Yokohama release. To get the
latest experience for this functionality, you must install the Task Intelligence for ITSM application (com.snc.itsm_ml_task) plugin. For more information, see [Task Intelligence for ITSM](https://www.servicenow.com/docs/II8kAMUdIE1Wa3OLDkDftw "ServiceNow Task Intelligence for ITSM uses machine learning to set up, deploy, and track solution-based models to achieve important business outcomes.")

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support
Knowledge Base.

## Scripted extension points for trained use case integration implementation {#itsm-piwb-integ-implem-custom__section_smp_dc1_3mb}

The scripted extension point is PIWBPredictionProcessor and
PIWBPredictionProcessor_incident is the default implementation of
PIWBPredictionProcessor​ for the Incident \[incident\] table.
PIWBPredictionProcessor_incident runs all the predictions for integrated
incident-related use case models.

## Customizing default implementation {#itsm-piwb-integ-implem-custom__section_zdt_gc1_3mb}

If you want to customize the default implementation, you can modify the
PIWBPredictionProcessor_incident script. The business rule PIWB Prediction -- Incident on the Incident table calls the
PIWBPredictionProcessor_incident script for predictions. For details about
scripted extension points, refer to [Using extension points to extend
application functionality](https://www.servicenow.com/docs/access?context=extension-points&version=xanadu&pubname=xanadu-api-reference&ft:locale=en-US).