---
sourceDocument: Xanadu IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage ITSM Predictive Intelligence Workbench use cases

# Manage ITSM Predictive Intelligence Workbench use cases {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View your ITSM Predictive Intelligence Workbench use cases to monitor
model performance and reevaluate the associated models, if necessary. You can also continue
setup of models you started, but did not complete.

## Before you begin

Role required: piwb_admin or piwb_manager

## About this task

Important:  
Starting with the Xanadu release, ITSM Predictive Intelligence Workbench is being prepared for future deprecation. It will be completed deprecated and will no longer be supported from the Yokohama release. To get
the latest experience for this functionality, you must install the Task Intelligence for ITSM application (com.snc.itsm_ml_task) plugin. For more information, see [Task Intelligence for ITSM](https://www.servicenow.com/docs/II8kAMUdIE1Wa3OLDkDftw "ServiceNow Task Intelligence for ITSM uses machine learning to set up, deploy, and track solution-based models to achieve important business outcomes.")

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support
Knowledge Base.
Via the Models detail page you can access the Test tab to perform the following actions:

* Perform single or batch tests on model versions.
* Export version test results as .csv files and mark versions as active.
* Filter the number of versions based on date range.
* Monitor testing progress with notifications via the guided process.
{#itsm-piwb-manage-use-cases__ul_fk5_shp_f4b}

## Procedure

1. Navigate to Predictive Intelligence WorkbenchUse CasesAll.  
   The Use Cases - All page opens displaying all use cases. The status of the use case is depicted on the card, for example, In progress. Other statuses include, Completed and Monitoring.  
2. Click a use case to continue with implementation.  
   Or you can evaluate performance if the use case is in the Monitoring state.  
   Note:  
   If a use case is under performing, the net automation is lower than the threshold configured in the Settings page. See [Configure ITSM Predictive Intelligence Workbench settings](https://www.servicenow.com/docs/CRFLeZ6pnlkXVQoOzEGa8Q "View the default Predictive Intelligence Workbench property settings and configure them to meet your business process needs.").

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