---
sourceDocument: Xanadu IT Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Roles installed with Service Builder

# Roles installed with Service Builder {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Roles are added to Service Builder with the activation of ServiceNow®
Service Portfolio Management.

## Roles

{#service-builder-roles__table_b5b_mt1_sbc__entry__2}

| Role | Description |
|-|-|
| Service admin | The service admin role can create services and edit any services, even services that they didn't create. |
| Service author | The service author role can create services and edit the services that they create. |
| Service editor | The service editor role can edit services that they own. They can't create services. |
[Table 1. Service Builder roles]

{#service-builder-roles__table_b5b_mt1_sbc}Service Builder is a feature of Service Portfolio Management. Its plugin (sn_service_builder) is activated from the base system and activates related plugins that aren't already active.  
Note:  
Even though Service Builder is a feature of Service Portfolio Management, its plugin is part of the Digital Portfolio Management list of products in the ServiceNow Store.
**Related reference**   

* [Installed with Service Portfolio Management](https://www.servicenow.com/docs/q6tiTvVje4lGEffXfumezA "Service Portfolio Management Core is active by default for users with ITSM licences. Service Portfolio Management Foundation is administrator activated and enables you to document portfolios, taxonomies, services, and service offerings using a standardized, structured format.")