--- sourceDocument: Xanadu IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Customize the Service Operations Workspace for ITSM landing page # Customize the Service Operations Workspace for ITSM landing page {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read You can customize the data displayed in sub pages of the landing page that is available in the base system. For any visual styling changes, you need to create a copy of that landing page and edit it. * **[Create a copy of the Service Operations Workspace landing page](https://www.servicenow.com/docs/YLLhGgS5zjeSjUCWgnSSMw)** Make visual styling changes to the sub pages in the Service Operations Workspace landing page. * **[Configure Service Operations Workspace landing page](https://www.servicenow.com/docs/HlknegAF1CIgNZHpa3BY1Q)** Modify the landing page of the Service Operations Workspace to ensure that the customers can view the page that they use regularly. **Related concepts** * [Admin Center in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/Jg__en6UL8h34e8QhhknRQ "The Admin Center provides centralized control of the instance to admins. It provides effortless, quick access to manage all customizations in Service Operations Workspace (SOW) for IT Service Management (ITSM), and additional plugins that extend the Service Operations Workspace for ITSM capabilities.") * [AI Search in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/7yeXqGuvF5dQIarfkDoEOg "Intelligent query features enable you to quickly find the answers that you require. The Next Experience Unified Navigation search field enables you to search multiple record types and switch between global search results and results from the workspace applications that you can access.") * [Configure Standard Record Page in Service Operations Workspace](https://www.servicenow.com/docs/EFpmj67gLlgq6Hs6ajEY4Q "Configure individual record pages to display information and help them to update the customization easily.") * [Customize the incident record page](https://www.servicenow.com/docs/m6CzB4VlBDprUQpGMUuOxQ#customize-the-incident-record-page "You can customize the Overview tab and the contextual side panel for an incident.") * [Setting up Investigation Framework in Service Operations Workspace](https://www.servicenow.com/docs/5WttFSFqIUn1TVSUjr1Mxw "Set up the Investigation Framework in Service Operations Workspace to enable the display of the CI metrics information on the Investigation tab of the Incident records.") * [Configuring Recommendation Framework in Service Operations Workspace](https://www.servicenow.com/docs/vMDbOQQGy_CWhiYpJioaLw "You can enable an agent working on an incident to view predictions provided by Recommendation Framework.") * [On-call Scheduling in Service Operations Workspace](https://www.servicenow.com/docs/kNSaFOObvr0Gz4JTJh5JdQ "On-Call Scheduling ensures that dedicated support team members are always available to resolve issues as they arise. You can set up on-call schedules, roster rotations, and escalation policies, escalate notifications for a group, and determine the current contact for an escalation.") * [Setting up Service Desk assisted Password Reset in Service Operations Workspace](https://www.servicenow.com/docs/P~CoZaShgoGv3CxgUVt4qw "The Password Reset application provides a mechanism for end users to either unlock the account or reset their password with the help of service desk support. This feature enables a secure and an efficient password management system. The users must reach out to the service desk agents to update their login credentials.") * [Configuring Interaction Management in Service Operations Workspace](https://www.servicenow.com/docs/5NKkd1_HQHK2E5IrsmEHNQ "Configure the features of Interaction Management to manage the interactions in Service Operations Workspace.") **Related tasks** * [Assign the service desk agent role to the user in Service Operations Workspace](https://www.servicenow.com/docs/zgO2h_vROmGHp6fSML4IlQ "Assign the service desk agent role to users to enable them to manage incidents, fulfill service requests, and offer user support.") * [Reorder the navigation pane modules in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/HqpTJtRKF3UnoIjM_oFZpQ "Quickly access the navigation pane modules in Service Operations Workspace for ITSM. For example, Home, List, Inbox, and so on.") * [Configure a record page tab in Service Operations Workspace](https://www.servicenow.com/docs/lJurpaBfyrDAwDse_ezhuw "Configure the display order of a record page tab in Service Operations Workspace.") * [Configure a task record form in Service Operations Workspace](https://www.servicenow.com/docs/oQBx7i14hBvVKDt_7N6VEw "Configure a task record form in Service Operations Workspace by modifying the form layout or related lists from the classic ServiceNow AI Platform user interface.") * [Configure the inbox in Service Operations Workspace](https://www.servicenow.com/docs/LrIm6dYhojwMMEHRC0~tZg "Enable an agent to receive and respond to chat conversations initiated from Service Portal.") * [Configure the SOW list page](https://www.servicenow.com/docs/wR9B4v30mlaBp5cbX6W5Iw "Configure the fuzzyCount property to modify how the number of records is displayed on the SOW list page thus improving system performance.") * [Define and customize activity stream tags](https://www.servicenow.com/docs/EuKpxjCHF0NUKNOnlgvixA "Define and customize the activity stream tags for the record pages in Service Operations Workspace. The tags helps in filtering the activity from the activity streams as required.") * [Configure the Assign or Resolve dialog box for an incident or change request in Service Operations Workspace](https://www.servicenow.com/docs/A8Irr7GpnN~bAYRv2szb3w "Customize the fields displayed in the Assign and Resolve dialog box for an incident in Service Operations Workspace. Customize the fields displayed in the Assign dialog box for a change request in Service Operations Workspace.") * [Create a task type for problem or change in Service Operations Workspace](https://www.servicenow.com/docs/LzUKubukgQSEW92FRGfiqQ "Configure a task type that can be used during problem or change creation.") * [Configure the display of requester related records in an interaction](https://www.servicenow.com/docs/svsPuz2xUzX4gC5fmE2qfg "For an interaction, ensure that related records of a requester are displayed as intended for Service Operations Workspace.") * [Configure the experts On-call panel](https://www.servicenow.com/docs/gS7Vpk5DaBEMV8rOz4T7bw "Configure the Experts on-call panel for an incident.") * [Enable Computer Telephony Integration providers to interact with the Service Operations Workspace](https://www.servicenow.com/docs/bjkzMDtSNJugSDJlzPDNQg "Enable an agent (with the sn_openframe_user role) to receive inbound calls and place outbound calls using the Computer Telephony Integration (CTI) interface.") * [Configure the task record information in the MS Teams Import tab](https://www.servicenow.com/docs/H96Fqj4Jiq2ZdZv1H83IRQ "Customize the task record fields displayed when you view or import a Microsoft Teams chat conversation.") * [Specify the refresh duration for user presence in Service Operations Workspace](https://www.servicenow.com/docs/Gj6py_qNXZU_PSTrVA9noQ "Define the duration after which the user presence should be refreshed for all collaboration channels in Service Operations Workspace.") * [Install Universal Request for Service Operations Workspace](https://www.servicenow.com/docs/U4~zWbqDaWwLlUxfkGXKow "You can install the Universal Request for Service Operations Workspace application (com.snc.universal_request) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.") * [Install Universal Task for Service Operations Workspace](https://www.servicenow.com/docs/86lAqMeYpbMXqn9RXVH8BQ "You can install the Universal Task application (sn_uni_task) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")