--- sourceDocument: Xanadu IT Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Configure Standard Record Page in Service Operations Workspace # Configure Standard Record Page in Service Operations Workspace {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Configure individual record pages to display information and help them to update the customization easily. A Standard Record Page (SRP) is the basic format in which records appear in the Service Operations Workspace. These record pages have containers, components, modals, and other layouts that display the record information. Service Operations Workspace contains incidents, cases, and tasks that an agent requires for daily work. SRP provides a basic structure that displays record information, such as a communication interface and suggestions for resolution. It provides the following constructs that help in customization: * Presets: Presets are the pre-configured mappings inside the record pages. When you add a new component to the record page, the presets associated with the component are also added to the record page. You can configure presets to components by selecting the ![lock icon.]() lock icon of a configuration. A copy or duplicate of the component contains these preset values. * Controllers: Controllers are the base scripts that help implement a record page's functionality. When you create a copy or duplicate of the record page, SRP establishes a reference to the original controller. You can't modify the base functionality of the record page. However, you can modify the record page using the scripts and states according to your requirements. {#srp-service-operations-workspace__ul_uqt_csn_dzb} Note: * If you are on a version prior to 4.0, you can change the Incident record page using Record SNC in the UI Builder. * ServiceNow doesn't recommend customizing the Incident record page using methods such as Record SNC or SRP Record. So, no support is provided for record page customizations. {#srp-service-operations-workspace__ul_anm_5gc_dzb} * **[Adding Declarative Actions on the Standard Record Page](https://www.servicenow.com/docs/y6b9scxIyvPFivnYkfCfaA)** Adding declarative actions on the Incident page and the tabs inside the incident record page using the Standard Record Page (SRP) in the Service Operations Workspace. * **[Custom Modal Migration in Standard Record Page](https://www.servicenow.com/docs/FXiVjCl8apuzVWoscudGBg)** Modify the modal containers inside a record page in the Service Operations Workspace. * **[Modify the Record Page in the Service Operations Workspace using the Standard Record Page](https://www.servicenow.com/docs/ibZgPbLdCqEvu7brhLwfUw)** Configure the order number and screen conditions of a record page using the Standard Record Page (SRP) in the Service Operations Workspace. * **[Configure the Agent Assist tab in Service Operations Workspace using the Standard Record Page](https://www.servicenow.com/docs/Ta5tEWw2uxNkapBS7Km99Q)** Enable or disable the Agent Assist tab in the contextual side panel for the required record type using the Standard Record Page (SRP) in Service Operations Workspace. **Related concepts** * [Admin Center in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/Jg__en6UL8h34e8QhhknRQ "The Admin Center provides centralized control of the instance to admins. It provides effortless, quick access to manage all customizations in Service Operations Workspace (SOW) for IT Service Management (ITSM), and additional plugins that extend the Service Operations Workspace for ITSM capabilities.") * [Customize the Service Operations Workspace for ITSM landing page](https://www.servicenow.com/docs/npSLacBQP0NgjGU9pUtO2g "You can customize the data displayed in sub pages of the landing page that is available in the base system. For any visual styling changes, you need to create a copy of that landing page and edit it.") * [AI Search in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/7yeXqGuvF5dQIarfkDoEOg "Intelligent query features enable you to quickly find the answers that you require. The Next Experience Unified Navigation search field enables you to search multiple record types and switch between global search results and results from the workspace applications that you can access.") * [Customize the incident record page](https://www.servicenow.com/docs/m6CzB4VlBDprUQpGMUuOxQ#customize-the-incident-record-page "You can customize the Overview tab and the contextual side panel for an incident.") * [Setting up Investigation Framework in Service Operations Workspace](https://www.servicenow.com/docs/5WttFSFqIUn1TVSUjr1Mxw "Set up the Investigation Framework in Service Operations Workspace to enable the display of the CI metrics information on the Investigation tab of the Incident records.") * [Configuring Recommendation Framework in Service Operations Workspace](https://www.servicenow.com/docs/vMDbOQQGy_CWhiYpJioaLw "You can enable an agent working on an incident to view predictions provided by Recommendation Framework.") * [On-call Scheduling in Service Operations Workspace](https://www.servicenow.com/docs/kNSaFOObvr0Gz4JTJh5JdQ "On-Call Scheduling ensures that dedicated support team members are always available to resolve issues as they arise. You can set up on-call schedules, roster rotations, and escalation policies, escalate notifications for a group, and determine the current contact for an escalation.") * [Setting up Service Desk assisted Password Reset in Service Operations Workspace](https://www.servicenow.com/docs/P~CoZaShgoGv3CxgUVt4qw "The Password Reset application provides a mechanism for end users to either unlock the account or reset their password with the help of service desk support. This feature enables a secure and an efficient password management system. The users must reach out to the service desk agents to update their login credentials.") * [Configuring Interaction Management in Service Operations Workspace](https://www.servicenow.com/docs/5NKkd1_HQHK2E5IrsmEHNQ "Configure the features of Interaction Management to manage the interactions in Service Operations Workspace.") **Related tasks** * [Assign the service desk agent role to the user in Service Operations Workspace](https://www.servicenow.com/docs/zgO2h_vROmGHp6fSML4IlQ "Assign the service desk agent role to users to enable them to manage incidents, fulfill service requests, and offer user support.") * [Reorder the navigation pane modules in Service Operations Workspace for ITSM](https://www.servicenow.com/docs/HqpTJtRKF3UnoIjM_oFZpQ "Quickly access the navigation pane modules in Service Operations Workspace for ITSM. For example, Home, List, Inbox, and so on.") * [Configure a record page tab in Service Operations Workspace](https://www.servicenow.com/docs/lJurpaBfyrDAwDse_ezhuw "Configure the display order of a record page tab in Service Operations Workspace.") * [Configure a task record form in Service Operations Workspace](https://www.servicenow.com/docs/oQBx7i14hBvVKDt_7N6VEw "Configure a task record form in Service Operations Workspace by modifying the form layout or related lists from the classic ServiceNow AI Platform user interface.") * [Configure the inbox in Service Operations Workspace](https://www.servicenow.com/docs/LrIm6dYhojwMMEHRC0~tZg "Enable an agent to receive and respond to chat conversations initiated from Service Portal.") * [Configure the SOW list page](https://www.servicenow.com/docs/wR9B4v30mlaBp5cbX6W5Iw "Configure the fuzzyCount property to modify how the number of records is displayed on the SOW list page thus improving system performance.") * [Define and customize activity stream tags](https://www.servicenow.com/docs/EuKpxjCHF0NUKNOnlgvixA "Define and customize the activity stream tags for the record pages in Service Operations Workspace. The tags helps in filtering the activity from the activity streams as required.") * [Configure the Assign or Resolve dialog box for an incident or change request in Service Operations Workspace](https://www.servicenow.com/docs/A8Irr7GpnN~bAYRv2szb3w "Customize the fields displayed in the Assign and Resolve dialog box for an incident in Service Operations Workspace. Customize the fields displayed in the Assign dialog box for a change request in Service Operations Workspace.") * [Create a task type for problem or change in Service Operations Workspace](https://www.servicenow.com/docs/LzUKubukgQSEW92FRGfiqQ "Configure a task type that can be used during problem or change creation.") * [Configure the display of requester related records in an interaction](https://www.servicenow.com/docs/svsPuz2xUzX4gC5fmE2qfg "For an interaction, ensure that related records of a requester are displayed as intended for Service Operations Workspace.") * [Configure the experts On-call panel](https://www.servicenow.com/docs/gS7Vpk5DaBEMV8rOz4T7bw "Configure the Experts on-call panel for an incident.") * [Enable Computer Telephony Integration providers to interact with the Service Operations Workspace](https://www.servicenow.com/docs/bjkzMDtSNJugSDJlzPDNQg "Enable an agent (with the sn_openframe_user role) to receive inbound calls and place outbound calls using the Computer Telephony Integration (CTI) interface.") * [Configure the task record information in the MS Teams Import tab](https://www.servicenow.com/docs/H96Fqj4Jiq2ZdZv1H83IRQ "Customize the task record fields displayed when you view or import a Microsoft Teams chat conversation.") * [Specify the refresh duration for user presence in Service Operations Workspace](https://www.servicenow.com/docs/Gj6py_qNXZU_PSTrVA9noQ "Define the duration after which the user presence should be refreshed for all collaboration channels in Service Operations Workspace.") * [Install Universal Request for Service Operations Workspace](https://www.servicenow.com/docs/U4~zWbqDaWwLlUxfkGXKow "You can install the Universal Request for Service Operations Workspace application (com.snc.universal_request) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.") * [Install Universal Task for Service Operations Workspace](https://www.servicenow.com/docs/86lAqMeYpbMXqn9RXVH8BQ "You can install the Universal Task application (sn_uni_task) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")