---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# User Experience Analytics

# User Experience Analytics {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
User Experience Analytics application enables you to analyze user interactions and behaviors within the ServiceNow platform, including Next Experience web applications, Virtual Agent, ServiceNow mobile, and Service Portal.

## Get started {#user-exp-analytics-landing__section_ccr_ltx_nxb}

|-|-|
| [ExploreVisualize metrics and interactions to better understand the user experience, and create more intuitive journeys for your users.](https://www.servicenow.com/docs/Z7qA62rbqv~BFEkg6qGJDQ "Access the User Experience Analytics application data via the user experiences analytics dashboard or by exporting the data to the UI Builder.") | [Configure User experience analytics via the webSelect applications whose usage you want to track.](https://www.servicenow.com/docs/O_CtVD9z9m~rjfmNHNDKEQ "An admin can configure Service Portal and web applications built on the ServiceNow mobile platform to track user analytics.") |
| [Configure user experience analytics via Service PortalActivate User Experience Analytics on a Service Portal and select which users to track analytics for.](https://www.servicenow.com/docs/access?context=sp-analytics&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US) | [ReferenceComponents, properties, and KPIs](https://www.servicenow.com/docs/~MogVx2Hblq~iJt1HN5pHQ "Properties, KPIs, and components installed with User Experience Analytics.") |
[ ]

{#user-exp-analytics-landing__table_dcr_ltx_nxb}

## Troubleshoot and get help {#user-exp-analytics-landing__section_hcr_ltx_nxb}

* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#user-exp-analytics-landing__ul_icr_ltx_nxb}
* **[Exploring User Experience Analytics](https://www.servicenow.com/docs/Z7qA62rbqv~BFEkg6qGJDQ)**   
  Access the User Experience Analytics application data via the user experiences analytics dashboard or by exporting the data to the UI Builder.
* **[Configuring User Experience Analytics](https://www.servicenow.com/docs/O_CtVD9z9m~rjfmNHNDKEQ)**   
  An admin can configure Service Portal and web applications built on the ServiceNow® mobile platform to track user analytics.
* **[Using User Experience Analytics](https://www.servicenow.com/docs/Qk5DYVDsYPcha4sUUV063g)**   
  Use User Experience Analytics to understand usage and adoption of your web and mobile applications.
* **[User Experience Analytics reference](https://www.servicenow.com/docs/~MogVx2Hblq~iJt1HN5pHQ)**   
  Properties, KPIs, and components installed with User Experience Analytics.