---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/now-intelligence
Release :
- xanadu
ft:locale :
- en-US
ft:publication_title :
- Xanadu Platform Analytics
ft:clusterId :
- par
bundleId :
- par
workflow :
- Platform
---
# Platform Analytics
# Platform Analytics {#ariaid-title1}
* Release version: Xanadu
*
* Updated August 1, 2024
*
*  2 minutes to read
Optimize processes and increase productivity with the Platform Analytics applications. These applications include Reporting, Performance Analytics, User Experience Analytics, and Process Mining. Present data through either the Core UI or the Platform Analytics experience.
## Get started {#c_performanceAnalyticsAndReporting__section_xxs_dj1_pjb}
Select one of these tiles to learn more about these applications, which help provide many different kinds of data to many different kinds of users.
|-|-|-|
| [Platform Analytics experience Explore analytics with data visualization tools, dashboards, and KPIs, all accessible by natural language queries.](https://www.servicenow.com/docs/5rLZ72bkc0cC_FKcC8IDUw "Distribute and consume Platform Analytics through data visualizations and dashboards with optional filters. Explore KPIs and receive insights into significant events in the data.") | [Performance Analytics Improve service delivery times and reduce costs using this set of business-analysis tools.](https://www.servicenow.com/docs/qUc05YLe7Ck3sBqpHzsjAQ "ServiceNow Performance Analytics is an in-platform process optimization solution that utilizes indicators (KPIs) to answer key business questions. Performance Analytics can help increase quality and reduce the costs of service delivery.") | [Analytics solutions Take advantage of ServiceNow content packages featuring pre-built dashboards, Key Performance Indicators (KPI), and more.](https://www.servicenow.com/docs/6iRS~pr703nGYj5VqRFeRA "Prepackaged solutions featuring Platform Analytics dashboards with data visualizations and Performance Analytics indicators (KPIs) are available for many ServiceNow products. Use these solutions to get started quickly.") |
| [User Experience Analytics Get a dashboard view of how your users work with multiple ServiceNow applications, with full visuals of metrics, interactions, and more.](https://www.servicenow.com/docs/TnFBA9UFmUuiaJ25tlwY6g "The ServiceNow User Experience Analytics application enables you to analyze user interactions and behaviors within the ServiceNow platform, including Next Experience web applications, Virtual Agent, ServiceNow mobile, and Service Portal.") | [Process Mining Analyze your data in automated process flows with this application and find ways to improve your enterprise's workflow efficiency.](https://www.servicenow.com/docs/BBlff8ej4iHq3SWluvjv1A "Process Mining helps analysts and process owners quickly analyze and optimize their business processes.") | [Reporting and Dashboards in the Core UI View table and Performance Analytics indicator data. Drill down into indicators on the Analytics Hub.](https://www.servicenow.com/docs/04tt3vB81DuIpsIFjiiXrA "Present analytics on Core UI dashboards through reports and Performance Analytics widgets. Explore Performance Analytics indicators on the Analytics Hub.") |
[ ]
{#c_performanceAnalyticsAndReporting__table_qq2_xlz_rvb}
## Platform Analytics experience {#c_performanceAnalyticsAndReporting__section_gzn_wbb_tvb}
Explore the many options for showing data in [data visualizations](https://www.servicenow.com/docs/cTK92MA3IiY1_3pv041ktA "Data Visualizations use graphics to show table, indicator, and other data. They combine and extend the functions of reports and Performance Analytics widgets from the Core UI."). Create, modify, and share [dashboards](https://www.servicenow.com/docs/MtEFk23~E90D72~r~~RzeA "Dashboards are reusable canvasses containing data visualizations, filters, and other visual components."). [Filter the data](https://www.servicenow.com/docs/dLtrHm3CmdIO7YIX95Vpbg "Filter lists and data visualizations on an inline or technical dashboard. Filter by possible data value, by whether the value is true or false, or by date.") that is shown on a dashboard. Receive insights on your dashboards about potentially significant events in the data. Explore indicators of process behavior with [KPI Details](https://www.servicenow.com/docs/_RPF11mI9kPiAo_qqB6qpw "KPI Details is an exploratory view of indicators, used for more detailed analysis. It lets you see trends, predictions, breakdowns, and associated records for a specific indicator. The KPI Details page enables you to delve into the information behind your key performance indicators."), and be alerted to significant changes in these indicators through [KPI Signals](https://www.servicenow.com/docs/TCw2xn_Jgua6KbRkZ5INkg "KPI Signals notifies you when the behavior of a process changes significantly. This feature applies standard statistical Process Behavior Charts to Performance Analytics indicators.").
## Performance Analytics indicators {#c_performanceAnalyticsAndReporting__section_mv2_rjy_rvb}
Learn how to help your business constantly improve. Plan and implement key performance indicators using Performance Analytics fundamentals. Go further by configuring advanced features, to work directly with data structures as an administrator.
## Analytics solutions {#c_performanceAnalyticsAndReporting__section_ghm_hc1_tvb}
Take advantage of the full set of prepackaged solutions, with dashboards and KPIs available for most ServiceNow products. Several of the applications are can function standalone, thanks to built-in Performance Analytics components. Customize your Platform Analytics Solutions beyond standard table and field data sets, and perform both manual and scheduled data collection for analysis.
## User Experience Analytics {#c_performanceAnalyticsAndReporting__section_ld2_d3b_tvb}
Learn about dashboard-based analytics on the usage of several ServiceNow applications. Administrators can get information on user engagement with both mobile and web applications, including user population, retention, and behavior.
## Process Mining {#c_performanceAnalyticsAndReporting__section_ihr_pmb_tvb}
Discover ways to streamline your business, find bottlenecks and deviations in workflows, filter and compare processes, and more. A comprehensive listing of [Process Mining key terms](https://www.servicenow.com/docs/ulXkTlvTFXPOSIOM2_Mcig "Key terms used in Process Mining.") provides all the notable terminology and their definitions, to assist you in getting the most effective performance from your enterprise.
## Reports and dashboards in the Core UI {#c_performanceAnalyticsAndReporting__section_ibs_xlg_svb}
Give administrators and other stakeholders the ability to work with real-time data reports and analyze trends, using Core UI dashboards. Create and define Performance Analytics widgets, and configure the quick-view dashboards that use those visualizations, to suit your data and your business goals. Use the Analytics Hub to perform in-depth data exploration, examine activity over time, compare scores versus benchmarks, and analyze other various targets and trends as optional add-ons.
## Applications and features {#c_performanceAnalyticsAndReporting__section_vpq_1j1_pjb}
* [Platform Analytics Migration Center](https://www.servicenow.com/docs/WYaxso9ae3x6D_kpOsVoCw "When you migrate your Core UI data, your existing dashboards, reports, interactive filters, and Performance Analytics widgets are moved to Platform Analytics. When you activate the migration, the result is a single set of visualizations and unified filters for all data sources.")
* [Dashboards in Platform Analytics](https://www.servicenow.com/docs/MtEFk23~E90D72~r~~RzeA "Dashboards are reusable canvasses containing data visualizations, filters, and other visual components.")
* [Data visualizations in Platform Analytics](https://www.servicenow.com/docs/cTK92MA3IiY1_3pv041ktA "Data Visualizations use graphics to show table, indicator, and other data. They combine and extend the functions of reports and Performance Analytics widgets from the Core UI.")
* [Create visualizations conversationally with Analytics Generation](https://www.servicenow.com/docs/sSv88tirDfv9WlqwzPcKcQ "Use Analytics Generation to generate Platform Analytics artifacts from conversational interactions. For example, you can ask for information about the number of open incidents and get a single-score data visualization. Analytics Generation is part of the Now Assist for Creator application.")
* [Performance Analytics indicators](https://www.servicenow.com/docs/zqJq9olnfArO4SGRsv~TVw "Indicators (KPIs) define a performance measurement taken at regular intervals of a business service, an activity, or organizational behavior. These performance measurements result in a series of indicator scores over time.")
* [Performance Analytics breakdowns](https://www.servicenow.com/docs/ciWrAtnnJax70VEh2d80gQ "Breakdowns enable you to group or filter indicator scores by a qualitative attribute such as Priority, Category, or Assignment Group. You can apply a breakdown on the Analytics Hub, in KPI Details, and on dashboards.")
* [Design your Performance Analytics solution with KPI Composer](https://www.servicenow.com/docs/kFzGBJTE7vDxg2iyx8mfeQ "KPI Composer ensures that your performance management strategy aligns with business goals and has support from executive sponsors. Use KPI Composer to bridge the gap between defining your performance measurement strategy and the realization of that strategy from within Performance Analytics. Start with your business goals and plan all your components through indicators up to the final dashboard.")
* [Explore your indicators with KPI Details](https://www.servicenow.com/docs/_RPF11mI9kPiAo_qqB6qpw "KPI Details is an exploratory view of indicators, used for more detailed analysis. It lets you see trends, predictions, breakdowns, and associated records for a specific indicator. The KPI Details page enables you to delve into the information behind your key performance indicators.")
* [Analytics solutions](https://www.servicenow.com/docs/6iRS~pr703nGYj5VqRFeRA "Prepackaged solutions featuring Platform Analytics dashboards with data visualizations and Performance Analytics indicators (KPIs) are available for many ServiceNow products. Use these solutions to get started quickly.")
* [User Experience Analytics](https://www.servicenow.com/docs/TnFBA9UFmUuiaJ25tlwY6g "The ServiceNow User Experience Analytics application enables you to analyze user interactions and behaviors within the ServiceNow platform, including Next Experience web applications, Virtual Agent, ServiceNow mobile, and Service Portal.")
* [Process Mining](https://www.servicenow.com/docs/BBlff8ej4iHq3SWluvjv1A "Process Mining helps analysts and process owners quickly analyze and optimize their business processes.")
* [Reporting, dashboards, and Performance Analytics in the Core UI](https://www.servicenow.com/docs/04tt3vB81DuIpsIFjiiXrA "Present analytics on Core UI dashboards through reports and Performance Analytics widgets. Explore Performance Analytics indicators on the Analytics Hub.")
* [Identify workflow automation opportunities with Automation Discovery](https://www.servicenow.com/docs/hlOt8sKl4FQ0dgjxr9_q6w "ServiceNow Automation Discovery helps you identify automation opportunities for your workflows. Use the discovery reports to implement or improve automation solutions like Virtual Agent (VA), and Agent assist.")
{#c_performanceAnalyticsAndReporting__ul_od3_cj1_pjb}