---
sourceDocument: Xanadu Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/now-intelligence

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Performance Analytics widgets on Service Portal

# Performance Analytics widgets on
Service Portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can show Performance Analytics
indicators and breakdowns using Service Portal.  
When you edit a portal, add the Performance Analytics widget. Use the widget options to select an existing Performance Analytics widget to show on the portal and whether to show its title. Figure 1. Performance Analytics widget

## Security requirements for viewing widgets {#service-portal-pa-widget__section_b45_3tx_vfb}

Starting with Quebec, widgets follow indicator and breakdown access control
lists (ACLs). Outside of ACLs, no roles are required for viewing widgets.{#service-portal-pa-widget__p_nw2_nfg_h1c}  
However, if you upgrade an instance from a version earlier than Quebec, by default the rules from before Quebec still apply. Indicator and breakdown ACLs are followed only in these areas:

* List widgets follow indicator ACLs.
* When viewing breakdowns, breakdown ACLs apply.
{#service-portal-pa-widget__ul_t4m_111_lmb}  
Furthermore, on an upgraded instance, the following widgets may require users to have the pa_viewer role:

* List widgets
* Text widgets
* The Breakdowns section of Workbench widgets
{#service-portal-pa-widget__ul_lxg_rrx_vfb}

Upgraded instances cannot automatically follow the rules introduced in Quebec because of the variation in how ACLs are configured.{#service-portal-pa-widget__p_qw2_nfg_h1c}
**Related concepts**   

* [Reports on Service Portal](https://www.servicenow.com/docs/1~yvj~hjVJx2GO8y0W3zFQ#service-portal-reporting-widget "Show existing reports in a Service Portal.")
* [Performance Analytics widgets](https://www.servicenow.com/docs/Da4VULgrw2D2GChwB8IMsg "Widgets enable you to define visualizations for indicator scores. Widgets are shown on dashboards.")  
**Related topics**   

* [Create and edit a page using the Service Portal Designer](https://www.servicenow.com/docs/access?context=t_ConfigureAPage&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)

## Activate the Performance Analytics and Reporting - Service Portal Widgets plugin {#ariaid-title2}

You can activate the Performance Analytics and Reporting - Service Portal Widgets plugin (com.snc.pa.sp.widget) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

### Before you begin

Role required: admin

### About this task

The Service Portal Widget plugin activates these related plugins if they are not already active.{#activate-sp-pa-report-widgets__table_jmj_5yb_k1b__entry__2}

| Plugin | Description |
|-|-|
| Service Portal \[com.glide.service-portal\] | Core Service Portal functionality. |
[Table 1. Plugins for Performance Analytics and Reporting - Service Portal Widgets]

{#activate-sp-pa-report-widgets__table_jmj_5yb_k1b}

### Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-sp-pa-report-widgets__find-plugins-cmd}
{#activate-sp-pa-report-widgets__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-sp-pa-report-widgets__p_cb1_nfg_h1c}
   {#activate-sp-pa-report-widgets__find-plugin-cmd}
{#activate-sp-pa-report-widgets__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US). {#activate-sp-pa-report-widgets__activate-plugin}
{#activate-sp-pa-report-widgets__activate-plugin}{#activate-sp-pa-report-widgets__steps_rfx_bf1_2t}
**Related topics**   

* [List of plugins](https://www.servicenow.com/docs/access?context=list-of-plugins&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US)

*[\>]: and then