---
sourceDocument: Xanadu Operational Technology Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/operational-technology

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Operational Technology

# Operational Technology {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Use ServiceNow® for Operational Technology to help your organization streamline operations, boost productivity, and maximize your Operational Technology uptime on the production floor through digital workflows.

## Operational Technology overview {#operational-technology-overview__section_nwm_4hq_tbc}

Watch an overview about Operational Technology and the ServiceNow
Operational Technology Management solution.
Figure 1. Benefits in Operational Technology, Core Operations, and empowering Factory Workers

## Maximize your uptime and build operational resilience with ServiceNow Operational Technology Management {#operational-technology-overview__section_f2k_33h_m5b}

Before industry Operational Technology, manufacturers depended on manual processes and legacy knowledge to maintain their environments. They found it challenging to get a complete view of their environments and to secure,
monitor, and manage it all. With the ServiceNow Operational Technology Management solution, your industrial organization can now get a complete and contextual view of your operational technology systems. With this view, you can keep your
systems secure, running, and connected to production processes and digital workflows. You can also enable your organization to assess, prioritize, and respond to events and threats.
Figure 2. Equipment model dependency view   

By using a digital map, your organization can gain greater visibility of the industrial operations processes, systems, and relationships. With this map, you can manage and assess your potential production impacts easier and faster.  
Note:  
The Operational Technology Management solution isn't supported on Now Mobile®.

|-|-|
| Improve visibility | Get a complete and contextual view of your Operational Technology systems, so that you can keep your systems secure and running. |
| Digital workflows![Digital workflows.]() | Connect your Operational Technology systems to production processes and digital workflows. |
| Vulnerability management | See everything in one place, so that you can assess, prioritize, and respond to events and threats. |
[ ]

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## Equip your workforce {#operational-technology-overview__section_uqg_1lh_m5b}

Build low-code and no-code applications so that your employees can do collaborative
monitoring, extended troubleshooting, problem-solving, and in-depth situational analysis.

See the [solution brief](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-sheet/ds-connected-workforce.pdf) for details.

## Get started {#operational-technology-overview__section_cwt_clh_m5b}

* Watch features demonstrated via [DemoNow](https://www.servicenow.com/lpdem/demonow.html).
* For information on how to request and set up Operational Technology, see
  * [Configuring the Operational Technology Manager](https://www.servicenow.com/docs/jy70JViA~20dQhDad5bh3Q "Configure the Operational Technology Manager application so that you can create the data foundation for the ServiceNow Operational Technology solution.")
  * [Configuring the Industrial Process Manager](https://www.servicenow.com/docs/mMCDVMFr6OIgPTnyNhLfVQ "Configure the Industrial Process Manager application so that you can create the Equipment Model data foundation that is required for the ServiceNow Operational Technology solution.")
  * [Configuring Operational Technology Vulnerability Response](https://www.servicenow.com/docs/HXTsUAEJj4~Cp0Q7pxZCZQ "Configure Operational Technology (OT) assignment rules, remediation targets, risk calculators, and risk rollup calculation then configure integrations to create vulnerable item records.")
  * [Configuring Operational Technology Incident Management](https://www.servicenow.com/docs/TPBGpzolwOSk6kgVvt_sYw "Configure the Operational Technology Incident Management application so that you can create the data foundation for the ServiceNow Operational Technology solution.")
  * [Configuring Operational Technology Change Management](https://www.servicenow.com/docs/PAvv4CZJNLI08R14YJV2Wg "Configure the Operational Technology Change Management application so that you can create the data foundation for the ServiceNow Operational Technology (OT) solution.")
  * [Configuring Operational Technology Knowledge Management](https://www.servicenow.com/docs/pet_5m8EnMcLTnFVh4pA7A "Configure Operational Technology Knowledge Management so that you can create the data foundation for the Operational Technology (OT) solution.")
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* For more information about how Operational Technology manages and uses Common Service Data Model tables, see [Operational Technology and CSDM tables](https://www.servicenow.com/docs/tzsZl~2Zr6OPfGxpuvQgww "Operational Technology manages and uses CSDM tables. Several ServiceNow products benefit from and add value to Operational Technology.").
* For more information about the latest releases for Operational Technology, see ServiceNow Store - Operational Technology release notes.
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## Applications {#operational-technology-overview__section_w44_glh_m5b}

* [Operational Technology Manager](https://www.servicenow.com/docs/KXOAO5j4tYMj5sCaDmbvDA "The Operational Technology Manager application creates the foundational data and relationships that enable your organization to use the ServiceNow Operational Technology solution. Operational Technology Manager supports the use of the Configuration Management Database (CMDB), Service Graph Connectors, and Discovery applications in the ServiceNow AI Platform.")
* [Industrial Process Manager](https://www.servicenow.com/docs/sOfsdd6CreweSY0OwphmoQ "Use the Industrial Process Manager application to create the ISA-95 Equipment Model data foundation that is required for the ServiceNow Operational Technology solution. The Industrial Process Manager enables you to create your own version of the equipment models in each of your sites.")
* [Operational Technology Vulnerability Response](https://www.servicenow.com/docs/544Mo6NPnSR6c6uMpPm~hg "Operational Technology Vulnerability Response enables effective prioritization and remediation of OT device vulnerabilities at the site level. By leveraging the CMDB relationships of OT devices, vulnerable devices or items can be prioritized based on the criticality of the production process they automate.")
* [Operational Technology Incident Management](https://www.servicenow.com/docs/Bj3B7Vd2I7Pi9GTR56HrhQ "Operational Technology Incident Management enables manufacturers to manage OT device incidents from open to closure.")
* [Operational Technology Change Management](https://www.servicenow.com/docs/5hOgj4Pn~cGaUVp7t22JJQ "The ServiceNow Operational Technology Change Management application enables your organization to implement changes to Operational Technology (OT) devices and production processes.")
* [Operational Technology Knowledge Management](https://www.servicenow.com/docs/p4nlthQMGrErdmxFDqd_rQ "ServiceNow Operational Technology Knowledge Management can help you collect, organize, and share knowledge about your Operational Technology (OT) system, its devices, and the resolved incidents within your organization.")
* [Operational Technology Request Management](https://www.servicenow.com/docs/0D16_s0uLMyBfaG1UCWPdw "Operational Technology Request Management lets you request catalog items and fulfill them based on the defined flows.")
* [Industrial Workspace for Operational Technology](https://www.servicenow.com/docs/cN~7y88unVVslAEipeqc9Q "The Industrial Workspace is a user interface that provides Operational Technology (OT) users with the tools they need to manage their OT data.")
* Service Management: [IT Service Management](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
* Security: [Vulnerability Response](https://www.servicenow.com/docs/access?context=vuln-landing-page&version=xanadu&pubname=xanadu-security-management&ft:locale=en-US)
* Visibility: [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US)
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