---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Process flow formatter

# Process flow formatter {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

The process flow formatter provides a graphical summary of the stages in a process. The
formatter is typically shown at the top of forms that are part of a process.
Each record on the Flow Formatter \[sys_process_flow\] table represents a process stage and
can have a different condition applied to it. When specified conditions are fulfilled, the
formatter highlights the current stage and places a check mark next to all previous
stages.

These examples show a workflow in Core UI interface.  
Figure 1. Core UI process flow for a change request

When any formatter stages are defined for a table, they appear on the form associated with
that table in the order specified, assuming the formatter has been added to the form.

## Activate the process flow formatter {#ariaid-title2}

You can activate the Process Flow Formatter plugin.

### Before you begin

Role required: admin

### Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#t_ActivateTheProcessFlowFormatter__find-plugins-cmd}
{#t_ActivateTheProcessFlowFormatter__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#t_ActivateTheProcessFlowFormatter__p_cb1_nfg_h1c}
   {#t_ActivateTheProcessFlowFormatter__find-plugin-cmd}
{#t_ActivateTheProcessFlowFormatter__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/GPiHAAPjxeSpWyPid6p2MQ "Activating a plugin installs an application on your instance. Each application consists of components such as tables, user roles, and scheduled jobs. To view all components that are installed with an application, see the Application Files table."). {#t_ActivateTheProcessFlowFormatter__activate-plugin}
{#t_ActivateTheProcessFlowFormatter__activate-plugin}{#t_ActivateTheProcessFlowFormatter__steps_i2j_44c_pr}

## Create a process flow formatter {#ariaid-title3}

You can create a process flow formatter stage.

### Before you begin

Role required: admin

### Procedure

1. Navigate to AllSystem UIProcess Flow.
2. Click New.
3. Complete the form, as appropriate.  
   {#t_CreateAProcessFlowFormatter__simpletable_wrw_5my_sq__entry__2}

   | Field | Description |
   |-|-|
   | Table | Select a table for this process flow formatter. |
   | Name | Enter a name to identify the formatter. |
   | Label | Enter the name to be displayed in the form configuration slushbucket. |
   | Active | Select the check box to ensure that the formatter stage is active. When the check box is cleared, the formatter stage does not appear in the flow display. |
   | Order | Enter a number to indicate where in the process flow the formatter will be displayed. Formatters are arranged with the lowest number on the left and the highest number on the right. |
   | Condition | Use the condition builder to set the conditions under which the formatter is highlighted as current. Any field available in the condition builder, such as SLA or Impact, can be used to trigger a process flow stage. |
   | Description | Describe the process flow formatter. This description does not appear on the actual formatter. |
   [Table 1.]

   {#t_CreateAProcessFlowFormatter__simpletable_wrw_5my_sq}
4. Repeat as necessary for each stage.

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