---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# System notifications

# System notifications {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up notifications to alert users of record changes that may concern them. You can notify users via email, SMS text message, push notification, or messaging app.

## Get started {#system-notifications-landing__section_ztq_12r_bzb}

|-|-|-|
| [Email and SMS NotificationsUse email notifications to send selected users email or SMS notifications in the system](https://www.servicenow.com/docs/sAtCSIQ_9UOkEV31~_7www "Use email notifications to send selected users email or SMS notifications about specific activities in the system, such as updates to incidents or change requests.") | [Push NotificationsPush notifications to mobile devices](https://www.servicenow.com/docs/JWQELiBoWpuula3BAmviGQ "In addition to sending email and SMS notifications, an instance can send push notifications to mobile devices.") | [Notifications in Messaging ApplicationsUse the Now Actions app to configure the messaging apps for your instance](https://www.servicenow.com/docs/aD4EjPA0iYfTkapT_4iymA "Enable users to receive their ServiceNow platform notifications in Slack or Microsoft Teams messaging applications. Use the Now Actions app to configure the messaging apps for your instance.") |
[ ]

{#system-notifications-landing__table_a5q_12r_bzb}

## Troubleshoot and get help {#system-notifications-landing__section_f5q_12r_bzb}

* [Troubleshooting Notification emails](https://www.servicenow.com/docs/SHxMvAzWvIY03fxq7AtH3g "Logs and diagnostics are provided to help determine whether notification emails are being sent and received successfully, what any issues are, and who receives the email.")
* Ask or answer questions in the [Platform](https://community.servicenow.com/community/service-automation-platform) community
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#system-notifications-landing__ul_g5q_12r_bzb}