---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Request a plugin

# Request a plugin {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If a plugin does not appear in the Application Manager, you cannot activate it yourself. Request activation of the plugin by ServiceNow personnel.

## Before you begin

Note:  
Before requesting or activating a plugin, check whether the plugin has already been activated on your instance. For details on how to check a plugin activation status, see the [Plugin Activation Status \[KB0678767\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0678767) article in the Now Support knowledge base.

Role required: admin

## About this task

There are two ways to request a plugin:

* Access the Now Support Service Catalog on Now Support. Open the Activate Plugin page using this link: [Activate Plugin](https://support.servicenow.com/now?id=ns_automation_store&catalog_sys_id=891f088e465667e234a3cb52ffa1d299).
* Access the Now Support Service Catalog through the Application Manager on your instance by following the procedure.
{#t_RequestAPlugin__ul_pnx_bw2_4jb}

## Procedure

1. Navigate to AdminApplication Manager. {#t_RequestAPlugin__navigate-plugins}
{#t_RequestAPlugin__navigate-plugins}
2. From the Application Manager, select Request Plugin to open the Activate Plugin form on Now Support.  
   {#t_RequestAPlugin__request-plugin}
{#t_RequestAPlugin__request-plugin}
3. On the Activate Plugin form on Now Support, provide the following information.  
   {#t_RequestAPlugin__table_awx_bhf_ygb__entry__2}{#t_RequestAPlugin__target-instance}{#t_RequestAPlugin__date-time}

   | Field | Description |
   |-|-|
   | What is your target instance | Instance on which to activate the plugin. |
   | Which plugin would you like to activate | Name of the plugin to activate. Note: If the system does not list the plugin you want or if you are activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin. |
   | Select Maintenance Date and Time | The date and time to activate the plugin. Note: Plugins are activated in two batches, once in the morning and once in the evening, on every business day in the US Pacific time zone. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field. |
   [Table 1. Activate Plugin request form]

   {#t_RequestAPlugin__table_awx_bhf_ygb}  
   For example, see the following request to activate the CSM Workspace plugin
   on an instance named My Instance.
   Figure 1. Activate Plugin form
4. Click Submit.  
   For additional details about requesting a plugin, see [Requesting a Plugin from the Service Catalog
   \[KB0751715\] article in the Now Support
   Knowledge Base.](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751715) {#t_RequestAPlugin__submit-request}
{#t_RequestAPlugin__submit-request}{#t_RequestAPlugin__steps_hxd_ndd_3rb}
**Related tasks**   

* [Activate a plugin](https://www.servicenow.com/docs/DhcO0B1MaohXjJZGpnb9zQ "You can activate most plugins to expand features and functionalities in the ServiceNow AI Platform.")  
**Related reference**   

* [List of plugins (Xanadu)](https://www.servicenow.com/docs/9DAGskEMb7s3T5~8s6PlGw#list-of-plugins "List of all plugins that you can activate if you have the admin role.")

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