---
sourceDocument: Xanadu Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/platform-security

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Request domain separation

# Request domain separation {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

All domain support features are activated with a plugin called Domain Support - Domain Extensions Installer. Administrators can request activation
of this plugin.

## Before you begin

To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to
have the com.glide.domain.msp_extensions.installer plugin
activated on your organization's production and sub-production instances, generally
within a few days.{#t_ActivateDomainSeparation__p_Context1of2}

If you do not have an account manager, decide to delay activation
after purchase, or want to evaluate the product on a sub-production instance without
charge, follow these steps.{#t_ActivateDomainSeparation__p_Context2of2}

Role required: admin

## About this task

If the Domain Support (com.glide.domain) plugin is already active, content in the Domain Support - Domain Extensions Installer and Domain Support - Domain Extensions plugins will not be installed to avoid potential conflict with
an existing implementation.

Domain separation replaces Company Separation. Starting with the Helsinki release,
the Company Separation plugin can no longer be activated. However, if company
separation is already active when you activate domain separation, both plugins are
active at the same time. You can control the company separation activation status
with the glide.db.separation.field property.  
Note:  
Domain paths are used for all customers on Helsinki and later. Domain numbering is no longer used. Customer Service and Support can assist in the upgrade.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#t_ActivateDomainSeparation__navigate-plugins}
{#t_ActivateDomainSeparation__navigate-plugins}
2. On the All Applications page, select Request Plugin to open the Activate Plugin form on Now Support.  
   {#t_ActivateDomainSeparation__request-plugin}
{#t_ActivateDomainSeparation__request-plugin}
3. On Now Support, select the link to access the Now Support Service Portal Service Catalog.  
   {#t_ActivateDomainSeparation__redirect-hi}
{#t_ActivateDomainSeparation__redirect-hi}
4. Select your instance.
5. Select Actions \> Activate Plugin.
6. On the Activate Plugin form, provide the following information.  
   {#t_ActivateDomainSeparation__table_awx_bhf_ygb__entry__2}{#t_ActivateDomainSeparation__p_ub1_nfg_h1c}{#t_ActivateDomainSeparation__p_vb1_nfg_h1c}{#t_ActivateDomainSeparation__p_yb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Instance on which to activate the plugin. |
   | Which plugin would you like to activate | Name of the plugin to activate.{#t_ActivateDomainSeparation__p_wb1_nfg_h1c} Note: If the system does not list the plugin you want or if you are activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin. |
   | Select Maintenance Date and Time | The date and time to activate the plugin.{#t_ActivateDomainSeparation__p_zb1_nfg_h1c} Note: Plugins are activated in two batches, once in the morning and once in the evening, on every business day in the US Pacific time zone. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field. |
   [Table 1. Activate Plugin form]

   {#t_ActivateDomainSeparation__table_awx_bhf_ygb}  
   For example, see the following form to activate the CSM Workspace plugin on an
   instance named My Instance.{#t_ActivateDomainSeparation__p_bc1_nfg_h1c}
   Figure 1. Activate Plugin form {#t_ActivateDomainSeparation__request-form}
{#t_ActivateDomainSeparation__request-form}
7. Select Submit.  
   For additional details about requesting a plugin, see [Requesting a Plugin from the Service Catalog
   \[KB0751715\] article in the Now Support
   Knowledge Base.](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751715) {#t_ActivateDomainSeparation__submit-request}
{#t_ActivateDomainSeparation__submit-request}{#t_ActivateDomainSeparation__steps_vqp_354_1hb}

## Result

Activating the Domain Extension Installer plugin enables these features:

* Domain separation is based on the Domain `[sys_domain]` table.
* Delegated administration lets each domain have separate policy.
* All records are part of the global domain.
* The current user's domain determines the domain to use when viewing or operating on a record in a different domain.
{#t_ActivateDomainSeparation__ul_fqh_gtl_v4}
**Related concepts**   

* [Domain separation plugin](https://www.servicenow.com/docs/ElBcIp2TnIu165S7imA7EQ "The Domain Support - Domain Extensions Installer plugin activates several domain separation features and properties at once. This plugin is typically referred to as the Domain Separation plugin.")

*[\>]: and then