---
sourceDocument: Xanadu Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/platform-security

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Requesting database key rotation

# Requesting database key rotation {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Rotate the database key annually or as needed by submitting a request to support.

## Before you begin

Role required: admin  
Important:  
Starting with the Washington DC release, Database Encryption is being prepared for future deprecation. Cloud Encryption is the replacement solution for data at rest encryption. For details, see [Cloud Encryption with Key Management](https://www.servicenow.com/docs/_IpJC9EIz8blQzrOGuBWnA "ServiceNow Cloud Encryption offers encrypted storage for the database using block encryption, along with enhanced key management. Cloud Encryption is available with the ServiceNow Platform Encryption subscription bundle.")

## About this task

Key rotation occurs at night within 24 hours prior to the expiration date and does
not interrupt service for the instance.  
Note:  
Currently, key rotation is only available in ServiceNow Commercial, Government Community Cloud (GCC), France, and Singapore environments.

## Procedure

Contact Customer Service and Support to request any of the following key rotation actions:  
* Enroll to perform annual key rotation on all designated instances.
* Obtain a historical report of the last three key rotations containing the following:
  * Instance name.
  * Key name and version.
  * Dates and times of rotation.
  {#request-dbkek-rotation__ul_vwb_4wz_54b}
* Schedule an early key rotation outside of the annual scheduled rotation.
{#request-dbkek-rotation__ul_twb_4wz_54b}