---
sourceDocument: Xanadu ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/platform-user-interface

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Set up response templates in Configurable Workspace

# Set up response templates in Configurable Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated November 2, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable or disable agents to access response templates in the email composer.

## Before you begin

Role required: email_client_admin

## Procedure

1. In the navigation filter, enter <kbd class="ph userinput">sys_properties.list</kbd>.  
   The entire list of properties in the System Properties \[sys_properties\] table appears.
2. Select glide.ui.enable_response_templates from the list or add glide.ui.enable_response_templates as a system property.  
   For instructions on adding a system property, see [Add a system property](https://www.servicenow.com/docs/access?context=r_AvailableSystemProperties&version=xanadu&pubname=xanadu-platform-administration&section=t_AddAPropertyUsingSysPropsList&ft:locale=en-US).
3. Disable response templates by setting the Value field to false.  
   Note:  
   This system property is set to trueand enabled by default.
4. Select Update.